Assistant Drive Up and Go Supervisor

About the Role

Join Albertsons Companies as a Home Shopping Department Manager and lead daily fulfillment operations that deliver a seamless digital shopping experience. You will ensure accurate and timely order completion, support strong customer satisfaction, and drive digital sales growth in a fast‑paced, hands‑on environment that directly impacts customers and overall store success.

Responsibilities

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer‑focused order fulfillment.
• Deliver an exceptional pick‑up and delivery experience while professionally resolving customer concerns, substitutions, and refunds.
• Coordinate end‑to‑end fulfillment processes including picking, staging, dispensing, and delivery coordination where applicable.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor key performance metrics such as order accuracy, pick rates, on‑time completion, labor efficiency, and customer satisfaction.
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out‑of‑stocks impacting orders.
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.

Requirements

• Strong customer‑service focus with excellent communication skills.
• Effective people management, coaching, and team‑building abilities.
• Strong organization, time management, and problem‑solving skills.
• Ability to manage work in a fast‑paced, high‑volume environment.
• Experience with digital order fulfillment and pick‑up/delivery operations.
• Labor planning, scheduling, and productivity management expertise.
• Performance metric tracking and continuous improvement experience.
• Knowledge of operational standards, food safety, and compliance execution.
• Retail, e‑commerce, or Home Shopping operations background.
• Proficiency with store systems, handheld technology, and fulfillment platforms.
• Ability to review performance data and take corrective action.
• Ability to train, coach, and develop associates.
• Physical ability to lift up to 50 lb and work in varying temperature environments.
• Travel requirements: None.
• Flexible availability including early mornings, evenings, weekends, and holidays; reliable attendance; compliance with company safety policies and Code of Business Conduct.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well‑being benefits for eligible associates (Medical, Dental, 401(k) and more).
• Paid time off including vacation, holidays, and sick pay.
• Training, career growth, and development opportunities.
• Inclusive work environment with diverse colleagues reflecting the communities we serve.