Assistant Division Manager (Rent Stabilization and Eviction Prevention)

About the role

The City of San José is seeking a talented leader with strong management and significant experience as a rental housing professional to serve as Assistant Division Manager of Rent Stabilization and Eviction Prevention.

Responsibilities

• Managing the implementation of all aspects of the Apartment Rent Ordinance (ARO), Tenant Protection Ordinance (TPO), Ellis Act Ordinance (EAO), and Mobilehome Rent Ordinance (MRO).
• Maintaining, reviewing, and improving procedures, manuals, and systems used in program operations.
• Monitoring current housing, policy, and legislative issues related to rent-stabilization programs and trends.
• Writing and presenting comprehensive, concise, and clear reports, memos, newsletters, and other communications.
• Supporting the coordination of intradepartmental and cross-departmental activities; working with other City departments and divisions, community groups, outside agencies, and businesses.
• Collaborating with rent stabilization programs across the State of California to share best practices regarding program administration and outreach.
• Overseeing the mediation/arbitration hearing process, including recruitment and retention of Hearing Officers and Mediators, reviewing staff reports and appeals, tracking performance, and reviewing hearing outcomes.
• Overseeing enforcement activities addressing violations of the Program Ordinances.
• Overseeing the annual fee and billing process in coordination with Code Enforcement and Information Technology.
• Overseeing and evaluating program budgets and developing the annual Rent Stabilization Program fees and fee billing process.
• Cooking up regular communication with internal Departmental teams and other City departments as needed to implement the program, including the Department of Planning, Building, and Code Enforcement and the City Attorney’s Office.
• Developing performance metrics and outcomes, reports, and analyses to facilitate monitoring, enforcement, and compliance with Rent Stabilization Program requirements.
• Ensuring provision of excellent customer service for tenants and apartment owners, and mobilehome park owners and residents.
• Proactively identifying potential areas for improvements in program design and implementation.
• Ensuring program compliance with the Department Language Access Program.
• Maintaining strong relationships with external partners and service providers.

Requirements

• Education: Bachelor’s Degree from an accredited college or university in architecture, planning, public or business administration or related field.
• Experience: Five (5) years of professional analytic or professional administrative experience which includes at least two (2) years of progressively responsible experience in housing, development, or redevelopment and at least (2) years of supervisory experience.

Qualifications

• Job Expertise: Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Knowledge of the City’s ARO, TPO, EAO, and MRO, and related State laws.
• Collaboration: Develops networks and builds alliances; engages in cross-functional activities.
• Initiative: Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.
• Leadership: Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.
• Multi-Tasking: Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).
• Political Skill: Intaking action, demonstrates an understanding and consideration of how it will impact stakeholders and affected areas in the organization.
• Problem Solving: Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
• Communication Skills: Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts.

Skills

• Knowledge of rent stabilization programs and related State laws.
• Experience managing the City’s ARO, TPO, EAO, and MRO programs and/or similar rent stabilization programs.
• Experience managing tenant-landlord disputes.
• Experience managing complex teams and community engagement.
• Experience with mediation/arbitration hearing processes.
• Experience with program budgeting and fee billing processes.
• Experience with program compliance and enforcement activities.
• Experience with program outreach and collaboration.
• Experience with program design and implementation improvements.
• Experience with program customer service delivery.
• Experience with program compliance with language access policies.
• Experience with program external partner and service provider relationships.

Benefits

The City of San José offers a competitive salary range for this position, with a salary range of $150,550.13 - $188,669.31, including an approximate five percent (5%) ongoing non-pensionable compensation. The actual salary shall be determined by the final candidates' qualifications and experience.

Pay

The salary range for this classification is: $150,550.13- $188,669.31.

Schedule

N/A