Assistant District Manager

Your New Role

Pay Range: $78,320 - $97,900 / annually; based on experience.
Hours: Varied schedule Monday-Friday with ability to provide off-hours club support when needed.

Responsibilities

• Mentoring, coaching, and training managers and club teams across the district
• Leading the district to operational excellence in cleanliness, customer service, and culture through strong communication and building sustainable professional relationships
• Recruiting, hiring, and developing exceptional club leaders and operational field teams, ensuring new hires are fully trained, supported, and set up for success
• Ensuring club leadership and teams deliver outstanding member experiences by maintaining high standards in customer service, culture, cleanliness, and operational excellence
• Building strong relationships and a collaborative environment with club managers and their teams through regular site visits, hands-on support, and open communication
• Supporting club leaders in staffing, scheduling, KPOs, and labor management to ensure clubs are appropriately staffed while meeting business goals
• Addressing escalated member and team concerns with professionalism, sound judgment, and a solutions-focused mindset
• Partnering with the DM to identify opportunities in process improvements, enhance operational efficiencies, and elevate overall club and member experiences throughout the district
• Overseeing inventory, safety, and operational compliance to ensure clubs remain safe, well-stocked, and running smoothly
• Create engaging district meetings, training events, and team-building opportunities that strengthen culture and celebrate success

Requirements

• A high school graduate or equivalent
• 3-5 years of management experience or equivalent industry work
• 3 years of previous customer service experience
• Strong interpersonal and communication skills to cultivate a positive environment and develop a strong team
• Effective problem-solving and critical thinking skills with strong attention to detail
• Organized and accountable, able to set, reach, and prioritize goals
• Ability to work varied hours, weekends, and opening/closing shifts as needed
• Excellent communication and interpersonal skills
• Team-based mindset with the capacity to receive and deliver feedback

Preferences

• Bachelor’s degree or currently continuing education
• Previous experience in the fitness industry
• Bilingual

Physical Abilities

• Ability to read, write, and communicate clearly in English
• Ability to walk, bend, kneel, reach, and perform repetitive arm and hand movements
• Ability to stand for extended periods
• Ability to operate a telephone, computer, and other standard office equipment
• Ability to safely lift and carry up to 50 pounds independently and heavier loads with assistance when needed