Assistant Director of User Services

About the role

The Assistant Director of User Services plays a critical role in leading and supporting a suite of services including borrowing and delivery, stacks maintenance, first level reference, student employment training and management, and resource sharing. This position oversees course reserves, manages user services at key library locations, and provides support to the Director of User Services.

Responsibilities

• Works closely with the Director of User Services to set the service standard for the department and enhance the user experience.
• Contributes to unit services and projects, collaborating with colleagues across all library divisions.
• Manages course reserves, embedding accessibility practices into workflows, and overseeing stacks maintenance and information support at the Main & McBay Libraries.
• Supervises and supports staff at branch library locations, ensuring the smooth operation of service points and day-to-day activities.
• Led the course reserve functions and acts as a backup for configuring systems such as Alma.

Requirements

• An ALA-accredited Master’s in Library and Information Science or terminal degree in a related field.
• At least 3 years of professional library experience.
• One or more years of experience managing or supervising faculty or staff.
• Experience with Alma automated circulation systems.

Qualifications

• Familiarity with automated circulation systems.
• A commitment to exploring new trends and integrating them into practice.
• Excellent interpersonal and communication skills to foster a positive and collaborative work environment.
• Strong problem-solving skills to address challenges and improve services.
• Demonstrated organizational ability, initiative, and flexibility.
• Ability to work independently and collaboratively.
• Ability to plan, organize, and manage projects.

Skills

• Familiarity with automated circulation systems.
• A commitment to exploring new trends and integrating them into practice.
• Excellent interpersonal and communication skills to foster a positive and collaborative work environment.
• Strong problem-solving skills to address challenges and improve services.
• Demonstrated organizational ability, initiative, and flexibility.
• Ability to work independently and collaboratively.
• Ability to plan, organize, and manage projects.

Benefits

• Choice of health and retirement plans.
• Dental plan, vision plan, tuition remission, paid relocation, 21 days annual leave, 12 days sick leave, and 13 paid holidays.

Pay

Minimum salary begins at $75,000-$85,000; offers will be commensurate with experience.

Schedule

Effective End Date (for Limited-Term postings)