Assistant Director of Resident Services - UMass Boston

About the role

The Assistant Director of Resident Services is responsible for monitoring housing applications, processing housing assignments and all activities as it relates to marketing, licensing and collections for the residential community at UMass Boston. Collaboration with multiple areas of responsibility is critical.

Responsibilities

• Oversee the housing assignments process for the community.
• Makes sure to monitor and respond to questions from students regarding their housing applications, licensing or housing assignments.
• Maintains and responds to student housing e-mail account.
• Collaborates with residence life staff to process and implement room change requests.
• Provides general clerical support for the office.
• Participates in training for professional and student staff.
• Ensures accurate records with regards to past due accounts and assists with collections as necessary.
• Acts as a customer service representative of the community.
• Assists in maintaining policy and procedure manuals and maintaining key logs and protocol.
• Assists with application and contract audits as necessary.
• Serves as main contact for and manages resident payments including processing deposits, payment plans, deferments and collections through an agency.
• Assists with budget preparation.
• Performs other duties as assigned.

Requirements

• A high school diploma required (Bachelor’s degree preferred in business or related field).
• 2-4 years of related experience in student housing assignments /operations / administration, property management operations or office management.
• Demonstrated ability to work independently and collaboratively with other staff members.
• Proven ability to manage confidential and sensitive matters with discretion and sound judgment.
• Strong customer service skills with the ability to resolve issues and escalate concerns appropriately.
• Demonstrated organizational, time management, and prioritization skills in a fast-paced environment.
• Excellent interpersonal and communication skills (oral and written).
• Strong computer proficiency, including Word, Excel, Outlook and other software systems.
• Knowledge or ability to learn student housing software systems.
• Knowledge and understanding of organization structure, workflow, and operating procedures.
• Knowledge of administrative and clerical procedures and systems such as managing files and records, designing forms, and other office procedures and terminology.
• Ability to operate standard office equipment, including computers, video monitoring systems, copier and printer.
• Ability to move and lift up to 35 pounds.
• Ability to work 100% in-office Monday-Friday during posted office hours. Office hours are Monday-Friday 9:00am-5:00pm. Occasional after-hours as needed during the summer, move-in and move-out seasons.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

• High School diploma required (Bachelor’s degree preferred in business or related field).
• 2-4 years of related experience in student housing assignments /operations / administration, property management operations or office management.
• Demonstrated ability to work independently and collaboratively with other staff members.
• Proven ability to manage confidential and sensitive matters with discretion and sound judgment.
• Strong customer service skills with the ability to resolve issues and escalate concerns appropriately.
• Demonstrated organizational, time management, and prioritization skills in a fast-paced environment.
• Excellent interpersonal and communication skills (oral and written).
• Strong computer proficiency, including Word, Excel, Outlook and other software systems.
• Knowledge or ability to learn student housing software systems.
• Knowledge and understanding of organization structure, workflow, and operating procedures.
• Knowledge of administrative and clerical procedures and systems such as managing files and records, designing forms, and other office procedures and terminology.
• Ability to operate standard office equipment, including computers, video monitoring systems, copier and printer.
• Ability to move and lift up to 35 pounds.
• Ability to work 100% in-office Monday-Friday during posted office hours. Office hours are Monday-Friday 9:00am-5:00pm. Occasional after-hours as needed during the summer, move-in and move-out seasons.

Benefits

Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

Pay

$65,000-$70,000 per year and a comprehensive benefits package.

Schedule

100% in-office Monday-Friday during posted office hours. Office hours are Monday-Friday 9:00am-5:00pm. Occasional after-hours as needed during the summer, move-in and move-out seasons.