Assistant Director of Patient Finance - College of Dental Medicine

Essential Duties and Responsibilities

• Manage and supervise Patient Service Representatives, providing leadership, guidance, and performance oversight
• Perform account management functions, including reviewing and maintaining patient accounts and ensuring accurate patient registration within the Electronic Health Record (EHR)
• Oversee patient payment processes to ensure timely and efficient collection of current and future balances
• Collaborate with the collections team to guide staff in accurate and effective collection of overdue balances
• Maintain accuracy and integrity in all financial transactions, including updating account information, monitoring billing processes, and resolving discrepancies promptly
• Develop, modify, and run financial reports from the EHR; analyze data to identify trends and recommend improvements
• Stay current with changes in insurance regulations, reimbursement policies, and industry standards
• Prepare and present financial reports and analyses to leadership
• Ensure compliance with contractual obligations and monitor key performance metrics
• Serve as a liaison between patients, families, and clinical faculty/staff as needed
• Communicate effectively with patients regarding insurance plans, fees, benefits, and financial responsibilities related to treatment
• Aid in the development and maintenance of internal controls to ensure timely and accurate collections
• Assist the Director of Finance and Clinic Administration with financial and regulatory reviews, including audits, Department of Education reporting, governmental reviews, and accreditation requirements
• Ensure strict adherence to confidentiality regulations, including HIPAA and FERPA requirements

Qualifications

• Associate’s degree or equivalent experience in a dental office setting required
• Minimum of three (3) years of experience in the dental industry
• Thorough knowledge of dental clinic operations, including patient registration, billing, and collections
• Proficiency with Electronic Health Record (EHR) systems and other relevant software applications
• Extensive knowledge of third-party billing requirements, Medicare/Medicaid regulations, and electronic claims processing
• Strong understanding of dental terminology

Skills And Competencies

• Strong organizational and critical thinking abilities
• Excellent customer service and interpersonal skills
• High level of accuracy and attention to detail
• Effective leadership and team management experience
• Ability to analyze financial data and identify process improvements