Assistant Director of Neighbor Care

About the Role

At Community First! Village (CFV), the Neighbor Care Team has the privilege of walking alongside our "neighbors," providing opportunities for them to settle, cultivate, and care for themselves and others in this unique community, which is home to individuals who have experienced chronic homelessness. As a leader within the Neighbor Care Team, the Assistant Director will collaborate with other department leaders to oversee daily operations and to ensure the effective implementation of programs and services that foster community, enhance neighbor well-being,and maintain the operational excellence of the Village. A crucial aspect of this role includes ensuring that our neighbor's homes and surrounding properties are efficiently and proactively managed, the move in process is seamless, and monthly/annual move in goals are met. This role requires a compassionate leader with a strong background in people management and strategic planning, with experience in housing and property management, as well as a passion for serving low-income communities.

Responsibilities

• Leadership & Team Management
  • Lead, mentor, and support the Neighbor Care team, by promoting strong leadership, professional development, and staff retention.
  • Provide direct supervision to members of the Property Management and Move In Teams, fostering a culture of collaboration, accountability, and excellence.
  • Oversee team performance of direct reports, conduct evaluations, and ensure adherence to best practices.
  • Work closely with Senior Director of Neighbor Care and other Neighbor Care leadership to develop leadership capacity within the team.
  • Promote an environment that prioritizes the well-being of both the team and the neighbors, recognizing the unique challenges and opportunities of serving neighbors who have experienced chronic homelessness.
  • Coordinate multiple projects and priorities, ensuring timely and efficient completion.
  • Ensure staff have the resources and training needed to perform their roles effectively.
• Strategic Planning & Program Development
  • Assist in the development and execution of strategic initiatives to enhance Neighbor Care services, ensuring alignment with MLF culture, vision, mission and long-term goals.
  • Identify and implement process improvements to meet the evolving needs of the community.
  • Develop and oversee data-driven strategies for assessing program effectiveness and making informed decisions.
  • Collaborate with leadership to create sustainable models of growth in response to organizational expansion.
• Move In and Property Management Team Leadership
  • Oversee the Property Management Team to ensure a stable, well-maintained living environment and the delivery of high-quality services, where neighbor needs are met, and issues are resolved promptly.
  • Oversee the Move In Team as they prepare homes and provide support to neighbors navigating housing-related challenges while promoting long-term stability.
  • Develop and implement strategies to enhance the steady inflow of housing applicants, housing sustainability, and community dynamics.
  • Ensure achievement of monthly and annual move in goals through collaboration with internal and external partners.
  • Oversee emergency and crisis intervention strategies, ensuring staff are equipped to manage complex situations involving vulnerable individuals.
  • Ensure compliance with local, state, and federal housing regulations.
  • Manage relationships with contractors, vendors, and other MLF departments.
  • Identify opportunities for program improvement and growth, using data and feedback to inform decision-making.
  • Collaborate with Senior Director of Neighbor Care to prepare and monitor the annual budgets.
  • Review and ensure appropriate recordkeeping systems are in place and utilized.
  • Development and implementation of department and team goals.
  • Other duties & responsibilities as needed

Qualifications

• Bachelor's degree in a relevant field (e.g., Business Administration, Nonprofit Management, or related discipline).
• Minimum of 5 years of experience in people management, preferably in housing, nonprofit, or social services settings.
• Experience in the housing-first, low income, or supportive housing environment sector and property management.
• Demonstrated experience working with individuals experiencing chronic homelessness, mental health challenges, addictions, or other vulnerabilities.
• Strong background in strategic planning and organizational growth, with the ability to implement sustainable systems.
• Proven ability to think critically, multitask, manage multiple priorities in a fast-paced environment, and adapt to challenges creatively.
• Strong analytical and problem-solving skills, with demonstrated success in managing budgets, financial reporting, and complex programs.
• Knowledge of housing systems, particularly for low-income populations, and/or property management experience.
• Knowledge of and practical experience in trauma-informed care principles.
• Proficiency in Microsoft 365 and property management software.
• Highly organized and detail-oriented, with strong time management skills.
• Exceptional interpersonal, verbal, and written communication skills.
• A collaborative spirit with the ability to work independently and as part of a team.
• Skilled in conflict resolution and fostering positive relationships.
• Demonstrates integrity, excellence, and a passion for process improvement.
• Certified Apartment Manager (CAM) and Accredited Residential Manager (ARM) certifications are a plus.
• Must have a valid driver's license.

Schedule

This is a full-time, exempt position. Hours are generally Monday through Friday, 8:30 am - 5:30 pm. Some nights and weekends will be required.

Work Environment & Physical Demands

• Ability to move about all phases of Community First! Village
• Ability to drive a golf cart
• Ability to work in an office setting
• Ability to lift 30 pounds