Assistant Director of Human Resources

About the role

The Pfister Hotel is seeking an exceptional, people-centric Assistant Director of Human Resources to support HR operations and associate engagement. This leadership role partners closely with hotel leaders to cultivate a best-in-class associate experience through strategic oversight of employee and labor relations, onboarding, compliance, and talent development initiatives. The ideal candidate will foster a culture of excellence, inclusion, and accountability while ensuring the highest standards of service, professionalism, and workplace engagement.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Responsibilities

• Partner with the Director of Human Resources to implement HR initiatives and support hotel objectives in alignment with business goals.
• Oversee the recruitment and selection process for management positions, including job requisitions and employment offers for non-Executive Committee roles, while providing guidance and support to the HR Generalist on hourly recruitment efforts.
• Coordinate and facilitate associate onboarding, ensuring a positive, engaging new-hire experience.
• Facilitate New Hire Orientation and the Accelerating Excellence program to support associate development and organizational culture.
• Serve as the Marcus Connect Administrator, providing system support, troubleshooting, and guidance to managers and associates.
• Support associate relations matters, including conflict resolution, performance appraisals, disciplinary actions, workplace investigations, and terminations, while ensuring consistent application of company policies and practices.
• Assist with labor relations activities, including responding to union grievances and maintaining productive relationships with union representatives.
• Implement and communicate policy updates, Standard Operating Procedures (SOPs), attendance policies, and