Assistant Director of Client Service

Essential Functions

• Staff Supervision and Development
• Provide ongoing supervision, coaching, and evaluation of Comprehensive Case Managers and Family Advocacy Interns.
• Conduct regular individual supervision and team meetings focused on case review, risk assessment, and service quality.
• Support staff development in:
• Caregiver engagement
• Stabilization planning
• Documentation standards
• Establish clear expectations and ensure accountability for performance, documentation, and follow-through.
• Participate in hiring, onboarding, and training of staff and interns.
• Address performance concerns in a timely and professional manner.
• Oversee internship program structure, supervision, and university partnerships.
• Program Leadership
• Provide oversight of Family Advocacy and CCM programming to ensure consistency and quality.
• Ensure service delivery reflects trauma-informed care, abuse dynamics, and risk-informed decision-making.
• Oversee:
• Family Service Plans (FSPs)
• Tiered case management model
• Therapy waitlist stabilization
• Family support meetings for complex cases
• Serve as escalation point for high-risk cases.
• Maintain caseloads, outcomes, and service delivery trends; adjust as needed.
• Collaborate with Clinical Services to ensure appropriate triage and coordination of care.
• Maintain fidelity to program structure and address service drift.
• Program Operations
• Oversee delivery of case management services, including:
• Structured follow-ups
• Stabilization support
• Psychoeducation groups
• Court support services
• Ensure accurate, timely documentation and compliance with agency policies.
• Oversee trauma and suicide risk assessment processes.
• Ensure appropriate service tier classification and adjustments.
• Support coordination of direct service programs and Rainbow Room operations as needed.
• Collaboration and Systems Coordination
• Maintain strong relationships with MDT partners.
• Participate in MDT meetings and case coordination.
• Support cross-department collaboration within CACNT.
• Aid in strengthening community partnerships and referral networks.

Who Thrives in This Role?

• A confident decision-maker who is comfortable leading in evolving environments.
• A systems thinker who sees both the details and the big picture.
• A leader who balances high accountability with strong staff development.
• Someone who takes initiative rather than waiting for direction.
• A professional who values collaboration but works independently and efficiently.
• A mission-driven advocate committed to trauma-informed, abuse-dynamics-informed care.

Position Type/Expected Hours of Work/Location

• Full-time position.
• Typical hours Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility based on operational needs.
• This position is located in the Lewisville office and will be required to travel to all offices (Lewisville, TX, Denton, TX and Bridgeport, Texas).

Education and Training

• Graduate degree in Social Work, Criminal Justice, or related field.
• Licensed Social Worker (LSW) required; license must remain in good standing.

Experience

• 5 years professional experience in services for children and families affected by trauma.
• 2 years experience supervising staff and/or interns.
• Thorough knowledge of child sexual/physical abuse dynamics.
• Knowledge of law enforcement, CPS, DA’s Office.
• Experience in court testimony preferred.
• Bilingual in English and Spanish, preferred

Benefit Package Includes

• Paid Vacation Time
• Paid Holidays
• Medical, Dental, and Vision
• 401(k) Matching if 21 years of age or older
• Paid Medical Leave and Maternity/Paternity Leave
• and more!