Assistant Director of Admissions Services

About the role

Under the direct supervision of the Associate Director of Admissions Services, the Assistant Director of Admissions Services serves as the primary point of contact for Berklee’s prospective students and applicants across all physical campuses (Berklee College of Music, Boston Conservatory, and Berklee NYC). Delivering world-class support via phone, email, and virtual channels, this role guides candidates through application completion, audition participation, and matriculation. At Berklee, your work directly supports the next generation of creative leaders.

Responsibilities

• Serve as the main point of contact for prospective students and families across Berklee College of Music, Boston Conservatory, and Berklee NYC.
• Counsel applicants through required application steps and matriculation milestones, including bill payments and immunizations.
• Participate in targeted outbound call campaigns and maintain high responsiveness across phone, email, and internal Slack communications.
• Partner with One Stop Student Services and Student Success Advising to ensure seamless issue resolution for incoming students.
• Utilize Salesforce, Colleague, and PowerCampus to track applicant statuses, maintain database accuracy, and meet response standards.
• Participate in on-campus and virtual Audition and Interview (A&I) events, Open Houses, and regional outreach initiatives.
• Assist in supervising student employees and contribute to departmental project responsibilities.

Requirements

Bachelor’s degree preferred (music-related concentration preferred). Up to 3 years of high-quality customer service, admissions, or sales experience.

Qualifications

• Familiarity with modern music styles, leading figures, music technology, and industry structures; background in performance, production, or business preferred.
• Experience with Salesforce or other CRM platforms preferred; working knowledge of Colleague and PowerCampus systems.

Skills

• Exceptional communication skills
• Disciplined time management
• Goal‑oriented mindset
• Collaborative team approach

Benefits

• Welcome and inspire emerging talent entering premier programs in music, theater, and performing arts (Artistic Core)
• Enjoy nightly, unrivaled access to world‑class music, theater, and dance performances across campus venues (Cultural Access)
• Outstanding health and dental coverage
• Institutional 403(b) retirement match
• Tuition assistance
• Generous PTO
• Paid winter break

Pay

Hiring range: $56,000 to $75,000; salary dependent on experience and education.

Schedule

Ability to work occasional evenings and weekends during peak admissions initiatives and major recruitment events.