Assistant Director, Member Services and Student Employment

Raleigh, NC • Full-time • $65,000 - $75,000 per year

About the Department

The Division of Academic and Student Affairs (DASA) serves all students at NC State through three integrated components: academic affairs, student affairs, and University College. DASA is where students live, gather, improve themselves, and seek guidance both in and outside the classroom.

NC State Wellness and Recreation empowers the Wolfpack community to thrive through six elements of wellness: purpose, financial, physical, emotional, social, and community. The department values movement and inspires behaviors that improve health and well-being, enhancing academic success by assisting students in developing skills and resilience for college and beyond.

About the Role

NC State University is seeking an energetic, innovative, and student-centered leader to serve as the Assistant Director of Member Services and Student Employment. The ideal candidate will empower both student and professional staff to cultivate world-class wellness and recreation programs, services, and facilities that enrich the student experience. This role provides strategic leadership for Wellness and Recreation member services, point-of-sale (POS) and facility access software, and the department-wide student employment program. The Assistant Director will also identify and develop alternative revenue streams while adding value to the student experience through special events and programming.

Responsibilities

• Staff Supervision and Human Resource Management
  • Provide strategic leadership, supervision, and performance management for the Coordinator of Member Services and the Student Employment Specialist.
  • Indirectly oversee approximately 120 student staff, ensuring high-level customer service to students and members.
  • Manage the comprehensive student employment program, including recruitment, hiring, onboarding, orientation, and training for approximately 650 student staff annually.
  • Evaluate current HR workflows to identify efficiencies, develop Standard Operating Procedures (SOPs), and maintain comprehensive training materials.
  • Oversee complex department-wide timekeeping and payroll processes to ensure data integrity and deadline compliance.
  • Spearhead student staff appreciation initiatives, including Student Employee Appreciation Week, university Wellness Days, and the annual end-of-year awards ceremony for over 250 attendees.
• Membership Growth and Marketing
  • Drive strategic growth, forecasting, and optimization of Wellness and Recreation Member Services, overseeing annual membership and auxiliary revenues exceeding $900k.
  • Design, implement, and evaluate recruitment and retention strategies for alumni, faculty, staff, and external community segments.
  • Build relationships with Centennial Campus affiliates and organize special events to boost member satisfaction.
  • Develop high-impact marketing materials, targeted digital promotions, programmatic tours, and data-backed incentives to maximize conversion rates.
• Revenue Generation and Partnerships
  • Identify and cultivate alternate revenue streams, including specialized member events, paid programming, and creative retail or facility rentals.
  • Assist with the design and execution of strategic marketing partnership/sponsorship programs.
  • Collaborate with external partners to maximize marketing packages and fundraising opportunities.
  • Manage fiscal budgets for Member Services, the student staff training program, and the student professional development fund.
• Strategic Leadership and Systems Administration
  • Provide leadership for member services, POS and facility access software, and the student employment program by implementing goals and processes.
  • Provide strategic direction for the maintenance, upkeep, and configuration of InnoSoft Fusion (POS and facility access software) and FusionGO (mobile application).
  • Ensure compliance with University, State, and Federal regulations, as well as departmental requirements.
  • Lead the Wellness and Recreation student training and development work team, as well as the Fusion department work team.
  • Serve on the Wellness and Recreation assessment work team; design satisfaction surveys and develop data-driven recommendations.
  • Assist with all required departmental functions and university-wide initiatives as needed.

Requirements

• Bachelor’s degree in business administration, recreation, or a related field, plus alternative or equivalent professional training and experience.
• Demonstrated understanding of national trends and best practices in member services and student employment.
• Proven ability to work independently, demonstrating initiative, critical thinking, and creativity.
• Ability to collaborate, build partnerships, and contribute effectively in a fast-paced, results-oriented team.
• Exceptional written and verbal communication skills.
• Passion for promoting healthy and active lifestyles.

Preferred Qualifications

• Master’s degree in higher education administration, recreation, or a related field.
• 2+ years of professional experience leading collegiate recreation member services or student staff training programs.
• Demonstrated success in leading teams and managing professional staff.

Benefits

• Medical, dental, and vision insurance
• Flexible Spending Account
• Retirement programs
• Disability and life insurance plans
• Accident plan
• Paid time off and other leave programs
• 12 holidays each year
• Tuition and academic assistance
• Childcare benefits
• Wellness & Recreation membership and wellness programs

Pay

$65,000 - $75,000 per year

Schedule

Monday - Friday; 9:00am - 6:00pm; regular evening and weekend hours.