Assistant Director Leaves Administration and Benefits

Responsibilities

• Oversee all healthcare delivery system leave programs, including FMLA, Disability, Workers’ Compensation, Parental Leave, Paid Family Leave (PFL), ADA accommodations, and other federal and state-mandated leaves.
• Manage day-to-day operations of the Leaves Administration team, including transactional processing, data support, and workflow management.
• Develop, implement, and maintain best-practice policies, procedures, and workflows across the full leave lifecycle (intake, documentation review, communication, return-to-work, follow-up, and accommodations).
• Ensure compliance with all applicable federal, state, and industry-specific regulations and reporting requirements.
• Maintain complete, accurate, and confidential leave and accommodation records in accordance with legal and best-practice standards.
• Create, monitor, and distribute periodic leave reports to leadership and key stakeholders.

Benefits Administration & Team Member Support

• Affiliate with internal and external stakeholders (including vendors and unions) to ensure seamless benefits and leave administration.
• Communicate directly with vendors and team members regarding benefit changes, updates, and eligibility.
• Update People Systems to ensure accurate benefit enrollments and payroll deductions.
• Educate team members one-on-one regarding benefit offerings during hire, promotion, or employment status changes.
• Partner with internal and external stakeholders (including vendors and unions) to ensure seamless benefits and leave administration.
• Lead special projects and continuous improvement initiatives as assigned.

Requirements

• Minimum of 6 years of progressive experience in leave administration and benefits, including at least 3 years in a supervisory role.
• Extensive knowledge of FMLA, Workers’ Compensation, ADA, PFL, and disability processing.
• Experience working with unionized team members, preferably 1199 SEIU, CIR, SSOBA, and Local 30.
• High School Diploma or GED required; Bachelor’s Degree preferred.
• SHRM Professional Certification preferred.
• Proficiency in Google Workspace, Microsoft Office Suite, and HRIS systems. UKG Pro/WFM experience is a plus.
• Strong verbal and written communication skills.
• Demonstrate ability to handle sensitive and confidential information with discretion.
• Excellent interpersonal skills with the ability to collaborate across all organizational levels.
• Commitment to fostering a culture of inclusion and belonging.
• Ability to work onsite 100% Monday through Friday.