Assistant Director, Knowledge Management & Comm

Location: Portsmouth, New Hampshire

About the Role

The Assistant Director, Knowledge Management Delivery helps transform KM strategy into business results. This role leads the execution of KM initiatives, manages a delivery team, and partners with business leaders to improve how employees find, use, and trust knowledge. As the operational counterpart to the KM Program Director, this leader ensures strategic priorities are translated into roadmaps, delivery plans, and measurable outcomes across the KM portfolio.

Responsibilities

• Lead the delivery of KM programs, projects, and strategic initiatives.
• Manage team capacity, priorities, and execution against business goals.
• Partner with Claims, Service, Underwriting, Distribution, and other business areas to address knowledge needs.
• Drive improvements in content quality, governance, search, and user experience.
• Use data and employee feedback to identify opportunities and measure impact.
• Build relationships across the knowledge management ecosystem.
• Coach and develop KM professionals while fostering a culture of accountability.

Requirements

• Strong understanding of knowledge management, governance, content lifecycle management, and user-centered design.
• Ability to translate strategy into actionable plans and outcomes.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and stakeholder management capabilities.
• Ability to influence across teams and lead through change.

Qualifications

• Bachelor’s degree in communication, information management, learning and development, or related fields.
• 5 to 7 years of experience working with cross-functional teams supporting user-centric design principles.
• Understanding of learning and development concepts, including performance support.
• Excellent understanding of business operations and procedures; insurance industry experience preferred.
• Strong organizational and planning skills.
• Strong research and analytical abilities.
• Strong leadership skills and management experience, preferred.

About Us

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work.

Benefits

We value your hard work, integrity, and commitment to making things better, and we put people first by offering benefits that support your life and well-being. To learn more about our benefit offerings, please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits.

Pay

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications, and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.