Assistant Director, International Services

Primary Duties and Responsibilities

• Provide immigration advising and document processing for international students, including work authorization approval related to internships and post-completion employment.
• Provide guidance on federal immigration regulations and assistance in resolving complex problems concerning immigration status and compliance.
• Review, analyze and remain up-to-date on federal regulations and procedures affecting international students.
• Research, recommend, and implement appropriate policies and procedures, which support international students in maintaining their immigration and academic status.
• Provide pre-arrival information, orientation, and retention services for international students.
• Affiliate with the development and implementation of workshops and other education programs for international students.
• Provide students assistance with personal problems, adjustment problems, and coping with crises, and serve as an advocate.
• Serve as a liaison between sponsoring embassies, government, and agencies.
• Process emergency loan and grants for international students.
• Collaborate with the Council of International Students and Organizations (COISO) Advisors and student service departments to help provide special services to the international community and promote meaningful cultural enrichment opportunities.
• Affiliate with the development of professional written materials and website content designed to inform international students.
• Prepare statistical data and information on international students for multiple uses throughout the University and externally, including analysis and research.
• Participate in professional development opportunities.

Knowledge, Skills, and Abilities

• Knowledge of student services processes and procedures and customer service best practices are required.
• Ability to think strategically and analytically and work collaboratively with others.
• Customer service focused with the ability to build working relationships internally, at UM and externally with various stakeholders.
• General knowledge of Department of Homeland Security and Department of State regulations affecting international students.
• Current working knowledge of immigration federal laws and regulations, as well as knowledge of SEVIS reporting requirements.
• Knowledge of Family Educational Rights and Privacy Act (FERPA) policies and procedures.
• Effective project management and time management skills.
• Strong knowledge of Microsoft Excel, Word and PowerPoint applications, including database management systems, reporting tools, and web-based applications.
• Familiarity with ISSM, a web-based case management system, which allows schools to electronically interface with SEVIS.
• Effective verbal, written, and interpersonal communication skills.

Education Requirements (Essential Requirements)

• Bachelor’s degree in Higher Education, International Affairs, Counseling or related field required.
• Master’s degree preferred.

Work Experience Requirements (Essential Requirements)

• Two years of work-related experience.
• Experience as a Designated School Official (DSO) advising F-1 international students on immigration matters preferred.