Assistant Director, Financial Aid

About the Role

• Provide counseling, need analysis, and packaging for an assigned section of students based on alphabetical distribution.
• Serve as the primary financial aid relationship contact for assigned students.
• Advise students and families on the financial aid application process, eligibility, treatment of unusual and extenuating circumstances, and financial aid programs.
• Administer one or more aid programs, processes, or functional areas as assigned by the Executive Director of Financial Aid, including responsibilities for student eligibility, awarding, disbursement, award adjustments, reconciliation, reporting, compliance, and coordination with other components of a student’s financial aid package.
• Support effective stewardship of financial aid operations through appropriate documentation, cross‑training, backup coverage, and process improvement.
• Partner across University departments to support accurate, timely, and compliant administration of financial aid.

Qualifications & Preferences

• Ability to work independently and collaboratively on a team in a professional manner.
• Ability to plan and carry out the essential functions of the role.
• Strong commitment to student service.
• Flexibility to adapt and respond to the needs of a diverse constituency and evolving office priorities.
• Excellent communication, analytical, and problem‑solving skills.

Work Arrangement

Most duties are performed in an office setting on the University campus in Winston‑Salem, North Carolina, with remote work available according to departmental and university needs (hybrid schedule).

Position Details

Full‑time position at Wake Forest University. Requires a Bachelor’s degree and mid‑level experience. Application deadline: October 30, 2026. Job function: Financial Aid. Location: Winston‑Salem, NC (hybrid).