Jobs · Customer Service · Pennsylvania

Assistant Director, Career Education and Coaching

Eastern University · Wayne, PA · 1 mo ago
On-siteCustomer ServiceFull-time

Position Responsibilities

  • Career Coaching: Provide individual, hybrid (in-person and virtual) career coaching to traditional undergraduate, adult undergraduate, graduate students, and alumni (up to two years post-graduation) focusing on goal-setting, resume building, and application strategies.
  • Internship & Experience Promotion: Guide students through internship procurement and practical experience pathways, actively supporting departmental internship initiatives.
  • Resource Management: Maintain and update robust online career resources tailored to a diverse student body; track and document all student/alumni interactions within the Handshake platform.
  • AI Career Readiness: Educate students and alumni on the responsible, ethical and effective use of AI in career exploration, resume and cover letter development, interviewing, networking, and lifelong career management.
  • Programming, Presentations & Marketing: Design, promote, and execute dynamic in-person and virtual presentations, webinars, and multimedia content (e.g., YouTube, Zoom) on career readiness. Collaborate with the Employer Relations Coordinator to incorporate employer engagement where applicable.
  • Event Management: Plan, market, and execute a full calendar of career activities and networking events to connect students with professional opportunities; partner closely with the Employer Relations to drive robust student and employer engagement for major career fairs.
  • Admissions & Campus Events: Represent the Center for Career Development at admissions, student success, career fairs, and university-wide events across various EU locations as required.
  • Faculty Collaboration & Curriculum Integration: Academic Partnerships: Collaborate with the Center for Teaching, Learning, and Technology (CTLT) and faculty to integrate career education and NACE competencies directly into course content.
  • Faculty Education: Present regularly at faculty workshops and departmental meetings to advocate for career readiness and build internal partnerships.
  • Alumni & Advancement Relations: Partner with the Advancement and Alumni offices to engage alumni for panels, networking events, and internship/job referrals.

Qualifications

  • Education: Master’s degree required.
  • Experience: 3-5 years of progressively responsible experience in higher education, career development, talent acquisition, employer relations, workforce development, student success or related field, including experience coaching, advising, or supporting diverse populations.
  • Familiarity Platforms & Frameworks: Knowledge of (or ability to quickly learn) Colleague, Brightspace (D2L), Zoom, Handshake, Big Interview, Parker Dewey, Career Everywhere (uConnect), and NACE's Professional Competencies for Higher Education Career Services Practitioners.
  • Mission Alignment: A visible commitment to the Christian faith and the educational mission of Eastern University.
  • Interpersonal & Communication Excellence: Proven ability to build rapid rapport, earn trust, and communicate effectively with diverse student populations, faculty, administrators, and employers; strong cultural competency.
  • Adaptability & Drive: A welcoming, flexible self-starter capable of managing a high workload and developing new programming in a fast-paced, student-centric environment.
  • Presentation & Marketing Savvy: Exceptional public speaking skills with the ability to design, deliver, and market career programs quickly across multiple mediums.
  • Technical Proficiency: Tech-savvy with a strong grasp of higher education software, social media, and Microsoft Office Suite (Excel, Word). Demonstrated AI literacy and experiences applying emerging technologies ethically and effectively.
  • Scheduling Flexibility: Ability to work select evenings and weekends as needed to support programming and campus events.

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