Assistant Director, ASC Writing Center

About the role

The Assistant Director will be a vital member of the ASC Leadership Team. This position reports directly to the Director of the ASC. This position will supervise the Writing Center Tutoring staff (approx. 10 employees) at both the University Campus and City College locations, while working closely with the Retention Director and Associate Director of Tutoring to carry out the department’s daily operations.

Responsibilities

• Effectively communicate the departmental mission to diverse constituencies
• Conceptualize and develop methods to implement innovative service enhancements
• Demonstrate skill in presenting an excellent student/customer service attitude
• Provide leadership in a technical, constantly changing integrated student services environment
• Possess excellent communication skills including the ability to understand a wide range of user needs and technical issues
• Interact effectively (listen, respect others opinions/needs) and negotiate with internal and external department staff
• Represent the Academic Support Center and MSU Billings in a professional and courteous manner

Requirements

• Hold a minimum of a bachelor’s degree in education, Student Affairs, Humanities, English, or a related field and have at least 3 years of experience
• Have at least 3 years of tutoring, mentoring, advising and/or other student success/academic support experience
• Have demonstrated knowledge of effective student success/academic support strategies
• Have experience in hiring and training tutors/academic support personnel
• Have experience in supervising student and/or professional personnel
• Have experience with non-traditional and/or first-generation college students
• Have experience working in a learning center, writing center, or similar environment to include evidence of at least 3 years of experience working in an LMS environment (D2L, Canvas, Moodle, or other system)
• Have experience working with at-risk students or students experiencing academic distress
• Have knowledge of collection and distribution of data to inform practice, improve organizational performance, and report preparation/analysis
• Have exceptional communication skills (both written and verbal) including the ability to deliver effective presentations to large, diverse audiences
• Have strong interpersonal and organizational skills, with attention to detail and ability to work without supervision
• Have proficiency in computer applications, especially Microsoft Office
• Have a commitment to continued professional development
• Have Attention to detail
• Have proven conflict resolution skills

Qualifications

• Master’s degree in a Writing discipline, Student Affairs, or Humanities related field and have at least 5 years of experience
• Have at least 5 years of progressive responsibility working in a learning center, tutoring center, or similar environment
• Have experience in hiring and training tutors/academic support personnel
• Have experience in supervising student and/or professional personnel
• Have previous tutoring experience (especially in a writing center or similar environment)
• Have experience with CRLA programming and training
• Have two or more years of instructional experience at the secondary or collegiate level
• Have (preferably in a teaching role) working in a Writing program
• Have demonstrated commitment to pedagogy