Assistant Dining Room Manager

Objective

Daily supervision of the dining room, events, staff and support and development of the food and beverage department.

Operations

• Conducts daily pre-shift meetings with front and back of house.
• Ensures all staff adheres to the dress code and is prepared for service.
• Actively manages service on the floor, while building rapport with both staff and members.
• Shift management to include guest feedback and conflict resolution.
• Reports and resolves issues in a timely manner to Dining Room Manager.
• Maintains visible presence throughout the space, especially during service hours.
• Plans room set-up based upon anticipated flow.
• Works with Dining Room manager on any issues with the physical plant of the dining room.
• Drives consistent business to the dining room, especially in summer months.
• Assists in planning and implementing of procedures for special club events and banquet functions.

Member Service

• Creates a welcoming ambiance and maintains proper standards in the front of the house.
• Responds to member emails and SevenRooms reservation requests within a 24 to 48-hour time frame on personal email and group email.
• Utilizes and embraces technology and various platforms to understand our members and guests.
• Attends New Member Orientations and schedules staff orientations with Human Resources.
• Learns about relationship dining has to the other League House departments.
• Willingness to adapt to Union League culture and to learn about other League companion amenities.

Administrative

• Participates in monthly manager and dining meetings.
• Follows and enforces Employee Handbook policies and League House By-Laws.
• Understands and reviews sales and expense budgets (i.e.: revenue for food and beverage, labor percentages, operating expenses, etc.).
• Updates SevenRooms Shifts and Access rules.
• Maximizes features including Daily Programs.
• Types, prints, and posts complete and accurate menus.
• Updates the wine list on Flipping Book and updates wine storage areas (i.e. Moravian Street storage, Cellar 62, a la carte wine fridges and wine wall in 1862).
• Reviews surveys and member feedback from our SevenRooms platform.
• Presents to staff and discusses useful feedback.
• Schedules staff based on hours, member events and private events on property.
• Mindful of full-time expectations/requirements. Adjusts and informs when staff is approaching overtime.
• Develops rapport with teams outside food and beverage including Banquets, Front Desk, Engineering, HR, Membership, and Member Events.
• Hires and trains bussers, hosts, food runners, servers, and bartenders in keeping with Human Resources guidelines.
• Coaches and takes corrective actions with staff and members.
• Communicates actions to General Manager and Human Resources.

Desired Skills, Qualifications, And Experience

• 3 years of food and beverage experience, private club experience preferred
• Wine and beverage knowledge
• Certified Sommelier (Court of Master Sommeliers) a plus
• Technical experience and aptitude with Jonas, Beverage Metrics, MS Office, and ADP

Requirements Of Union League Staff

• Work schedule will include nights, weekends, and holidays
• Mandatory dates: New Year’s Eve, New Year’s Day, Easter, Mother’s Day, Fall Ball (1st Saturday in November), Thanksgiving Day, and Family Christmas (1st Sunday in December)