Assistant Deputy Director - Collections Enforcement Section

About the role

The Ohio Attorney General's Office is seeking an Assistant Deputy Director for their Collections Enforcement Section. This position will work a hybrid in-person/remote schedule, with potential changes based on training and operational needs. The office is located at 30 E Broad St, Columbus, OH.

Responsibilities

• Aids the Deputy Director in setting goals and objectives for State Client portfolios and staff.
• Develops policies and procedures for Debt Management (DM) and Columbia Ultimate Business Systems (CUBS) operations and problem resolution.
• Serves as a supervisor and trainer for assigned staff, providing guidance and managing operations.
• Assists the Deputy Director in preparing financial and other required reports.
• Prepares information for Public Information Requests and On Demand reports.
• Proposes new procedures to improve collections processing.
• Handles sensitive communications with the public, clients, and legal personnel.
• Manages various public relations duties.
• Performs other duties as assigned.

Requirements

• Completion of an Associate's degree in Business, Accounting, or a related field, or equivalent work experience.
• Previous supervisory or Team Lead experience.
• Proficiency with Microsoft applications such as Excel, Word, and PowerPoint.

Preferred Qualifications

• Experience in a call center environment.
• Experience with reporting.
• Experience in collections or legal environments.

Skills

• Professionalism.
• Attention to detail.
• Leadership and management skills.
• Teamwork.
• Versatility in verbal and written communication.

Pay

$32.00 per hour - $36.00 per hour

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM

Contact

Maren Aikey
Maren.Aikey@OhioAGO.gov