Assistant Department Manager (Wood)

About the role

This position trains and develops Product Sales Specialists and ensures customers receive excellent customer service and product information.

Responsibilities

• Act and work in a manner consistent with company's core values
• Demonstrate safe lifting practices and understand company philosophy
• Drive and teach the P’s of retail: People, Position, Product, Presentation, Price, Promotion, Purchasing
• Provide direction to Product Sales Specialists for high-quality customer service
• Complete product specialist certification courses
• Understand and ensure proper merchandising, pricing, and organization of the department
• Communicate SOPs and changes to all associates
• Pass industrial truck proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist merchandise processing to the showroom floor
• Validate product placement and pricing
• Greet every customer courteously and assist with product questions
• Process customer transactions using POS system
• Handle customer refunds and exchanges
• Present 'how-to' classes to customers
• Follow cash, check, and credit card acceptance procedures
• Stock and tag merchandise displays
• Create price tags and merchandise signs

Requirements

• High School Diploma or GED
• One year of customer service/sales experience, or equivalent combination of education and experience
• Excellent verbal and written communication skills
• Ability to multi-task and work in a fast-paced environment

Qualifications

• Thorough understanding and compliance with company policies
• Physical requirements: ability to lift, carry, push, pull, stand, walk, reach, climb, stoop, kneel, crouch, and crawl
• Sensory requirements: use hands and fingers, use vision, use hearing

Skills

• Customer service skills
• Product knowledge
• Training and development skills
• Inventory management
• Communication skills
• Physical stamina

Benefits

• Bonus opportunities and career advancement
• 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other insurance plans
• Paid vacation and sick time
• Paid holidays plus a personal holiday
• Paid volunteer time off
• Equal employment opportunity