Assistant Department Manager (Wood)
Floor & Decor · Lafayette, LA · 3 mo ago
Information TechnologyFull-time
About the role
This position trains and develops Product Sales Specialists and ensures customers receive exceptional customer service and product information.
Responsibilities
- Act and work in a manner consistent with company's core values
- Demonstrate safe lifting practices and company philosophy around retail basics (People, Position, Product, Presentation, Price, Promotion, Purchasing)
- Provide direction to Product Sales Specialists for high-quality customer service
- Complete product specialist certification courses
- Ensure merchandise and installation knowledge
- Communicate SOPs and changes to all associates
- Pass industrial truck proficiency testing and certification
- Communicate inventory needs to management
- Direct and assist merchandise processing to the showroom floor
- Validate product placement and pricing
- Greet customers and assist with product questions
- Process customer transactions using POS system
- Follow cash, check, and credit card acceptance procedures
- Create price tags and merchandise signs
Requirements
- High School Diploma or GED
- One year of customer service/sales experience, or equivalent combination of education and experience
- Excellent verbal and written communication skills
- Ability to multi-task and work in a fast-paced environment
Qualifications
- Thorough understanding and compliance with company policies
- Physical ability to exert 30-60 pounds of force occasionally and 20-30 pounds frequently
- Ability to use hands and fingers, stand, walk, reach, climb, stoop, kneel, crouch, and crawl
Skills
- Customer service
- Product knowledge
- Inventory management
- Point of sale systems
- Safe lifting practices
Benefits
- Bonus opportunities and career advancement
- 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program
- Medical, Dental, Vision, Life, and other insurance plans
- Paid vacation and sick time
- Paid holidays plus a personal holiday
- Paid volunteer time off
- Equal employment opportunity