Assistant Department Manager (Wood)

Pay

$19.00 – $27.80

About the role

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.

Requirements

• High School Diploma or GED
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job
• Excellent verbal and written communication skills
• Ability to multi‑task and work in a fast‑paced environment
• Physical ability to exert 30–60 lb of force occasionally, 20–30 lb frequently, and up to 20 lb constantly; lift, carry, push, pull, or otherwise move objects
• Frequent standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling
• Use of hands and fingers for handling or feeling objects

Responsibilities

• Act and work in a manner consistent with the company’s core values
• Demonstrate thorough understanding and compliance with safe‑lifting practices and standard operating procedures
• Teach and drive the company philosophy around the basic “P’s” of retail (People, Position, Product, Presentation, Price, Promotion, Purchasing)
• Provide direction to all product sales specialists to ensure attentive and accurate customer service
• Complete all product specialist certification courses
• Maintain thorough knowledge of merchandise and installation
• Ensure overall merchandising, pricing, and organization of the department
• Communicate SOP direction and changes to all associates promptly
• Complete industrial truck (forklift) proficiency testing and certification
• Communicate inventory needs to management
• Assist in processing merchandise to the showroom floor
• Validate product placement and pricing within the department
• Greet every customer in a helpful and courteous manner
• Assist customers with product questions and selections
• Process customers at checkout using the POS system
• Process refunds and exchanges according to established guidelines
• Present “how‑to” classes to customers
• Follow established cash, check, and charge‑card acceptance procedures
• Answer the telephone according to accepted guidelines
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

Schedule

• Store Hours:
  • Monday – Friday: 7:00 AM – 8:00 PM
  • Saturday: 8:00 AM – 7:00 PM
  • Sunday: 10:00 AM – 6:00 PM
• Pickup Hours:
  • Monday – Friday: 7:00 AM – 7:00 PM
  • Saturday: 8:00 AM – 7:00 PM
  • Sunday: 10:00 AM – 6:00 PM

Benefits

• Bonus opportunities and career advancement at every level
• 401(k) with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, dental, vision, life, and other insurance plans (subject to eligibility)
• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off starting on Day 1