Assistant Department Manager (Tile)

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience through exceptional customer service and product information.

Requirements

• High School Diploma or GED
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Responsibilities

• Act and work in a manner consistent with company’s core values
• Demonstrate thorough understanding and compliance with the company’s safe lifting practices and standard operating procedures
• Drive and teach the company philosophy around the basic P’s of retail: People, Position, Product, Presentation, Price, Promotion, Purchasing
• Provide direction to all product sales specialists to ensure attentive and accurate customer service
• Complete all product specialist certification courses
• Demonstrate thorough understanding of merchandise and installation
• Ensure merchandising, pricing, and organization of the department
• Communicate standard operating procedure direction and changes to associates in a timely manner
• Complete Industrial Truck (forklift) proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist processing of merchandise to the showroom floor
• Validate product placement and pricing within the department
• Greet every customer in a helpful and courte manner
• Assist customers with product questions and selections
• Process customers at check-out using the point of sale (POS) system
• Process customer refunds and exchanges according to established guidelines
• Present ‘how-to’ classes to customers
• Follow established cash, check, and charge card acceptance procedures
• Answer the telephone according to accepted guidelines
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

Working Conditions

• Frequently exposed to a warehouse environment and moving vehicles
• Noise level typically moderate to noisy

Physical/Sensory Requirements

• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or move objects
• Frequently required to use hands and fingers to handle or feel
• Frequently required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl

Schedule

• Store Hours: Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM
• Pickup Hours: Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM

Benefits

• Bonus opportunities & career advancement at every level
• Financial programs: 401k with company match, Employee Stock Purchase Plan, Referral Bonus Program
• Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility criteria)
• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off starting on Day 1