Assistant Department Manager (Deco)

About the role

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.

Requirements

• High School Diploma or GED
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment
• Physical work – ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and/or greater than negligible up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects
• Frequent use of hands and fingers to handle or feel
• Frequent standing, walking, reaching with arms and hands, climbing or balancing, stooping, kneeling, crouching or crawling

Responsibilities

• Act and work in a manner consistent with company’s core values
• Demonstrate thorough understanding and compliance with company’s safe lifting practices SOP
• Demonstrate ability to drive and teach the company philosophy around the basic P’s of retail (People, Position, Product, Presentation, Price, Promotion, Purchasing)
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
• Complete all product specialist certification courses
• Demonstrate thorough understanding of merchandise and installation
• Ensure overall merchandising, pricing and organization of the department
• Communicate SOP direction and changes to all associates in a timely manner
• Complete Industrial Truck (forklift) proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist processing of merchandise to the showroom floor
• Validate all product placement and pricing within the department
• Greet every customer in a helpful and courteous manner
• Assist customers with product questions and selections
• Process customers at check‑out using the POS system
• Process customer refunds and exchanges according to established guidelines
• Present ‘how‑to’ classes to customers
• Follow established cash, check and charge card acceptance procedures
• Answer the telephone according to accepted guidelines
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs
• Frequently exposed to a warehouse environment and moving vehicles; work environment noise level moderate to noisy

Benefits

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work‑life balance, including paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

Schedule

• Store Hours: Monday‑Friday 7:00 AM‑8:00 PM; Saturday 8:00 AM‑7:00 PM; Sunday 10:00 AM‑6:00 PM
• Pickup Hours: Monday‑Friday 7:00 AM‑7:00 PM; Saturday 8:00 AM‑7:00 PM; Sunday 10:00 AM‑6:00 PM