Assistant Department Manager (Deco)

About the role

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.

Responsibilities

• Act and work in a manner that is consistent with the company’s core values.
• Demonstrate a thorough understanding and compliance with the company’s safe lifting practices and standard operating procedures.
• Drive and teach the company philosophy around the basic P’s of retail (People, Position, Product, Presentation, Price, Promotion, Purchasing).
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service.
• Complete all product specialist certification courses.
• Demonstrate a thorough understanding of merchandise and installation.
• Ensure the overall merchandising, pricing, and organization of the department.
• Communicate standard operating procedure direction and changes to all associates in a timely manner.
• Complete the Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist the processing of merchandise to the showroom floor.
• Validate all product placement and pricing within the department.
• Greet every customer in a helpful and courteous manner.
• Assist customers with product questions and selections.
• Process customers at checkout using the point of sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Present “how‑to” classes to customers.
• Follow established cash, check, and charge card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required.
• Create price tags and merchandise signs.

Requirements

• High School Diploma or GED.
• 1 year of customer service/sales experience, or an equivalent combination of education and experience.
• Excellent communication skills (verbal & written).
• Ability to multi‑task and work in a fast‑paced environment.
• Physical ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly; lift, carry, push, pull, or otherwise move objects.
• Frequent use of hands and fingers; ability to stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl.
• Compliance with safe lifting practices and standard operating procedures.
• Completion of Industrial Truck (forklift) proficiency testing and certification.

Benefits

• Bonus opportunities and career advancement at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans (subject to eligibility).
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off that starts on Day 1.
• Work‑life balance programs.

Schedule

Store Hours
Monday – Friday: 7:00 AM – 8:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 10:00 AM – 6:00 PM

Pickup Hours
Monday – Friday: 7:00 AM – 7:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 10:00 AM – 6:00 PM