Assistant Dental Office Manager

Assistant Dental Office Manager Job Summary

Within the SDP affiliated network of dental practices, the Assistant Office Manager (AOM) supports the Office Manager in the day-to-day operations of a single practice location. The AOM partners with the Office Manager, dentists, and team members to ensure efficient office operations, deliver an exceptional patient experience, and support the overall success of the practice.

Assistant Dental Office Manager Schedule

• Monday through Thursday: 7:15am - 5:00pm
• Friday: 7:15am - 2:00pm
• Saturdays: As Needed (60 minute lunches)

Job Summary

The Assistant Office Manager (AOM) supports the Office Manager in the day-to-day operations of a single practice location. The AOM partners with the Office Manager, dentists, and team members to ensure efficient office operations, deliver an exceptional patient experience, and support the overall success of the practice.

Financial & Administrative Support

• Support revenue cycle activities, including insurance claims, patient billing, collections, and account follow-up.
• Maintain accurate and timely submission of insurance claims and reduce outstanding accounts receivable.
• Monitor patient balances and support collection efforts while providing excellent customer service.
• Absorb front office responsibilities as needed, including patient check-in/check-out, answering phones, scheduling appointments, insurance verification, treatment plan presentation, and collections.
• Assist with invoice review and processing in accordance with company Accounts Payable procedures.
• Help monitor office supply inventory and coordinate ordering as needed.
• Assist the Office Manager with reviewing practice reports and identifying opportunities to improve efficiency and performance.

Patient Experience & Scheduling

• Foster a welcoming, patient-centered environment that promotes exceptional service and quality care.
• Support patient scheduling to maximize provider productivity and optimize the daily schedule.
• Monitor unscheduled treatment and assist with patient follow-up to improve treatment acceptance.
• Professionally resolve patient concerns and escalate issues to the Office Manager when appropriate.
• Build positive relationships with patients to encourage retention and referrals.

Compliance & Safety

• Adhere to all federal, state, and local employment laws and healthcare regulations, including OSHA, HIPAA, and CDC guidelines.
• Assist with maintaining current employee licenses, certifications, and required documentation.
• Support compliance with safety protocols, infection control standards, and proper use of personal protective equipment (PPE).
• Monitor completion of required compliance training and communicate outstanding requirements to the Office Manager.

Leadership & Communication

• Demonstrate exceptional customer service and professionalism in all interactions with patients, team members, doctors, and Support Center departments.
• Communicate effectively with the Office Manager regarding operational issues, staffing needs, patient concerns, and opportunities for improvement.
• Support practice marketing initiatives and community outreach efforts as directed.
• Model company values, professionalism, accountability, and a positive attitude.
• Perform other duties as assigned by the Office Manager and Dentist(s).