Assistant Dental Office Manager

Duties and Responsibilities

• Maintains control of patient scheduling
• Addresses and resolves patient complaints
• Reviews patient charts making corrections with posting if needed
• Takes on the responsibility of the Treatment Plan Coordinator in some offices
• Has working knowledge of all insurances; handling of claims, attachments for claims
• Maintains collection controls and systems
• Oversees daily closeout functions as well as daily deposit with the corporate office
• Captures coordination of end-of-month functions with the corporate office & Dental Practice Manager
• Maintains monitoring of patient A/REnsures compliance with all company Policies and Procedures in office and communicates any changes in same to staff, schedules office staff meetings
• Coordinates staffing needs, scheduling, recruiting, interviewing, hiring, performance reviews and terminations in consultation with HR Department and Dental Practice Manager
• Contacts maintenance for all office equipment in need of repair for optimum function
• Following up on unresolved tasks
• Performs miscellaneous job-related duties as assigned
• Captures coordination of office needs with Dental Practice Manager

Qualifications

• High School diploma or GED required
• Work experience in an administrative function and/or customer facing role required
• Working knowledge of dental or medical front desk duties and responsibilities preferable
• Previous dental office management work experience preferable
• Easily able to learn new technologies and systems required

Benefits Summary

• Medical Insurance: Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks
• Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options
• Vision Insurance: Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits
• Flexible Spending & Health Savings Accounts: Pre-tax savings accounts for medical, dependent care, and healthcare expenses
• Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans
• Additional Perks: Employee Assistance Program (EAP), Identity Theft & Fraud Protection, Legal Support Services, Discount Programs (including pet insurance, travel, theme parks, electronics, etc.), Wellness Programs, Financial Wellness and Planning Tools

Physical/Mental Demands and Work Environment

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually low to moderate.

Company Safety

• ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients.
• Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.