Assistant Dental Office Manager

Duties and Responsibilities

• Maintains control of patient scheduling
• Addresses and resolves patient complaints
• Reviews patient charts making corrections with posting if needed
• Takes on the responsibility of the Treatment Plan Coordinator in some offices
• Has working knowledge of all insurances; handling of claims, attachments for claims
• Maintains collection controls and systems
• Oversees daily closeout functions as well as daily deposit with the corporate office
• Covers end-of-month functions with the corporate office & Dental Practice Manager
• Marks patient A/R
• Ensures compliance with all company Policies and Procedures in office and communicates any changes in same to staff, schedules office staff meetings
• Covers staffing needs, scheduling, recruiting, interviewing, hiring, performance reviews and terminations in consultation with HR Department and Dental Practice Manager
• Contacts maintenance for all office equipment in need of repair for optimum function
• Following up on unresolved tasks
• Performs miscellaneous job-related duties as assigned
• Covers office needs with Dental Practice Manager

Qualifications

• High School diploma or GED required
• Experience using Outlook, Word Excel preferred
• Easily able to learn new technologies and systems required
• Work experience in an administrative function and/or customer facing role required
• Working knowledge of dental or medical front desk duties and responsibilities preferable
• Previous dental office management work experience preferable
• Requires some flexibility in scheduling, such as the ability to work evenings and weekends as needed

Benefits Summary

• Medical Insurance: Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks.
• Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options.
• Vision Insurance: Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits.
• Flexible Spending & Health Savings Accounts: Pre-tax savings accounts for medical, dependent care, and healthcare expenses.
• Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans.
• Additional Perks: Employee Assistance Program (EAP), Identity Theft & Fraud Protection, Legal Support Services, Discount Programs (including pet insurance, travel, theme parks, electronics, etc.), Wellness Programs, Financial Wellness and Planning Tools.

Physical/Mental Demands and Work Environment

• Regularly stands, walks, uses hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer)
• Occasionally lifts and/or moves between 10 and 25 pounds
• Close vision and ability to adjust focus required
• Specific vision abilities required by this job include close vision and ability to adjust focus
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
• The noise level in the work environment is usually low to moderate
• The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above
• This job description nor any other communication creates an employment contract between the Company and the employee

Equal Employment

• We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged
• ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience

Company Safety

• We believe that the best care for our patients starts with the best care for our employees
• ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients
• Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards