Assistant Dental Office Manager
Position Summary
ProSmile is seeking an Assistant Dental Office Manager to join a practice with a strong culture, compassionate and skilled dentists, and a support structure that creates an environment of learning and the autonomy to create change at the practice that brings about growth and success. We offer competitive pay based on experience with a great benefit package.
Duties and Responsibilities
- Maintains control of patient scheduling
- Addresses and resolves patient complaints
- Reviews patient charts making corrections with posting if needed
- Takes on the responsibility of the Treatment Plan Coordinator in some offices
- Has working knowledge of all insurances; handling of claims, attachments for claims
- Maintains collection controls and systems
- Oversees daily closeout functions as well as daily deposit with the corporate office
- Covers end-of-month functions with the corporate office & Dental Practice Manager
- Marks patient A/R
- Ensures compliance with all company Policies and Procedures in office and communicates any changes in same to staff, schedules office staff meetings
- Covers staffing needs, scheduling, recruiting, interviewing, hiring, performance reviews and terminations in consultation with HR Department and Dental Practice Manager
- Contacts maintenance for all office equipment in need of repair for optimum function
- Following up on unresolved tasks
- Performs miscellaneous job-related duties as assigned
- Covers office needs with Dental Practice Manager
Qualifications
- High School diploma or GED required
- Experience using Outlook, Word Excel preferred
- Easily able to learn new technologies and systems required
Knowledge and Skills/Expected Competencies
- Work experience in an administrative function and/or customer facing role required
- Working knowledge of dental or medical front desk duties and responsibilities preferable
- Previous dental office management work experience preferable
- Requires some flexibility in scheduling, such as the ability to work evenings and weekends as needed
Benefits Summary
- Medical Insurance: Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks.
- Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options.
- Vision Insurance: Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits.
- Flexible Spending & Health Savings Accounts: Pre-tax savings accounts for medical, dependent care, and healthcare expenses.
- Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans.
- Additional Perks: Employee Assistance Program (EAP), Identity Theft & Fraud Protection, Legal Support Services, Discount Programs (including pet insurance, travel, theme parks, electronics, etc.), Wellness Programs, Financial Wellness and Planning Tools.
Physical/Mental Demands and Work Environment
- Regularly stands, walks, uses hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer)
- Occasionally lifts and/or moves between 10 and 25 pounds
- Close vision and ability to adjust focus required
- Low to moderate noise level in the work environment
Equal Employment
ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.
Company Safety
We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.