Assistant Dental Office Manager
Preferred Home Health Care & Nursing Services · Medina, OH · Today
HealthcareFull-time
About the role
A trusted guide for patients, assisting with treatment explanations, financial solutions, and informed healthcare decisions.
Responsibilities
- Review treatment plans with patients and explain options clearly and compassionately
- Build trust by addressing questions, concerns, and barriers to care
- Create personalized payment and financing solutions
- Partner with clinicians and team members to deliver a seamless, patient-focused experience
- Track consultations, treatment acceptance, and follow-up activities using management tools
- Support appointment scheduling, insurance verification, and collections
- Ensure interactions comply with policies, regulations, and standards
Requirements
- High school diploma or equivalent; college degree preferred
- 2+ years in patient coordination, consultative sales, healthcare, or customer service
- Strong communication, interpersonal, and organizational skills
- Ability to explain complex information simply and discuss insurance/financing options
- Experience with CRM or patient management systems preferred
- Empathetic, professional, and a collaborative team player in a fast-paced environment
Key Attributes
- Relationship-building
- Active listening
- Patient-first attitude
- Commitment to providing a positive, supportive experience to help patients improve their oral health and confidence