Assistant Delivery Manager

Job Duties

• Assist in planning and coordinating daily delivery schedules to ensure timely and accurate service
• Monitor delivery routes and address any delays or issues promptly
• Support the Final Mile Director in leading and motivating delivery drivers and staff
• Ensure team compliance with company policies, safety standards, and customer service expectations
• Handle escalated customer inquiries and resolve delivery-related issues professionally
• Maintain a high level of customer satisfaction through proactive communication and problem-solving
• Verify that deliveries meet company standards for accuracy and condition
• Conduct spot checks on vehicles and equipment to ensure proper maintenance
• Maintain accurate records of delivery performance and incidents
• Help onboard and train new delivery staff on procedures and safety protocols
• Provide ongoing coaching to improve efficiency and service quality
• Ensure adherence to DOT regulations and company safety guidelines
• Report and address any safety hazards or compliance issues immediately
• Track KPIs such as on-time delivery rates and customer feedback
• Provide input for process improvements and operational efficiency

Required Qualifications

• Education: High school diploma or equivalent, required. College degree, preferred
• Experience: 2+ years in DC or warehouse leadership role, preferred
• Physical and Work Environment Requirements: Physical Demands - Able to lift and maneuver furniture up to 150+ lbs. with assistance; Work Environment - Retail Stores and Distribution Center; Schedule - Weekdays, Weekends, and Holidays, as required