Assistant Customer Service Team Leader Front End

About the Role

Responsible for overseeing the entire Front End operation of the store, including customer checkout, bottle return, and maintaining cleanliness in various areas. Ensures all front end policies and procedures are followed, and assists the Customer Service Manager in communicating and adhering to company programs.

Responsibilities

• Ensure the highest level of customer service and courtesy is provided at all times.
• Work within company 5S efficiency standards.
• Ensure each associate asks customers for an AdvantEdge Card and smiles, acknowledging customers at the beginning and end of each transaction.
• Train and supervise cashiers, bottle associates, and service clerks.
• Schedule associates and perform administrative duties.
• Maintain cashier controls and security in accordance with company policies.
• Ensure cash controls and over/short policies are followed.
• Maintain adequate supplies for the Front End area while controlling expenses.
• Assist the Customer Service Manager in maintaining Front End expenses.
• Ensure customer orders are rung accurately and efficiently.
• Record pricing errors in a timely manner.
• Keep the Front End operation neat, safe, and clean, adhering to company and state sanitation regulations.
• Maintain merchandising racks with adequate merchandise levels, keeping them neat and clean.
• Perform other related duties as assigned by management.

Qualifications

• Must be at least 18 years of age.
• Satisfactory performance reviews.
• Strong organizational skills and ability to multi-task.
• Ability to manage others and demonstrate follow-through to achieve desired results.
• Strong communication skills.
• Basic literacy and computer skills.

Education and Experience

• High School Diploma or equivalent.
• 1-3 years of related experience.

Physical Requirements

• Exposure to cold and hot environments (occasional, 1-3 hours).
• Bending, walking, standing, squatting/kneeling, grasping/finger movement, twisting, and pivoting (constant, 5-8 hours).
• Sitting (occasional, 1-3 hours).
• Lifting up to 75 lbs (occasional, 1-3 hours), 50 lbs (frequent, 3-5 hours), and 25 lbs (occasional, 1-3 hours).
• Pushing/pulling up to 75 lbs (frequent, 3-5 hours).

Equipment Used

• Phone
• Computer applications
• Calculator
• Register
• Cleaning tools (mop, broom, rake, shovel)
• Floor machine

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.