Assistant Customer Care Manager - Bluffton, SC

We need to output HTML fragment with sections only when there is real specific content. Remove boilerplate, etc. Need to include headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But only include sections that have real content. Let's parse the posting. First paragraph: "Build a Career That Builds Your Future — with PulteGroup! Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place. As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams. For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey. Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the PulteGroup name. Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact" We need to remove application instructions (Apply now...). Also remove boilerplate like EEO, e-Verify, etc. Also remove unsolicited recruiter stuff, etc. Keep substantive info: description of company, mission, location, brands, etc. That could go under "About the role" or maybe "About the company". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content accordingly. We have "Primary Job Responsibilities" section with bullet-like sentences. Those are responsibilities. We have "Career Level (P1) Organizational Impact: ..." etc. That seems like qualifications or requirements. We have "Required Skills/Knowledge" list. We have "Required Licensing, Registration And/or Certifications" (Valid driver's license). That's a requirement. We have "Physical Requirements". That's also a requirement. We have no explicit Benefits, Pay, Schedule content. So we should NOT include those sections. We also have some other text like "Team members will follow division specific dress code requirements." That's a responsibility or requirement. We need to preserve all substantive info, not invent. We need to output HTML fragment only, using

for section headings,

• for any list of duties/requirements/benefits, and

  for prose. We need to decide which sections to include. Potential sections: - About the role: could contain the introductory description about PulteGroup, mission, location, brands, etc. That's prose. - Responsibilities: list of duties from "Primary Job Responsibilities". Also maybe "Team members will follow division specific dress code requirements." and "Perform other duties as assigned." - Requirements: could include Career Level info, Required Licensing, Physical Requirements, maybe also "Required Skills/Knowledge" but that is skills. The instruction separate Skills section. - Qualifications: maybe the Career Level (P1) Organizational Impact etc. Could be qualifications. - Skills: Required Skills/Knowledge list. We need to avoid duplication. Let's extract. First, About the role prose: combine the introductory paragraph(s) before "Primary Job Responsibilities". Remove "Apply now and discover a career..." (application instruction). Also remove any EEO etc later. So About the role prose: "Build a Career That Builds Your Future — with PulteGroup! Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place. As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams. For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey. Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the PulteGroup name." That seems good. Now Responsibilities: list from "Primary Job Responsibilities". Let's extract each bullet-like sentence. "Complete Division and/or Customer Care orientation, onboarding, and training programs (e.g., construction knowledge, job site rules, safety, warranty, Storm Water Pollution Prevention Plan." "Interact at regular intervals with CFT and/or manager until completion of the CCM Certification" "Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards." "Responsible for the build quality confirmation of the home before delivery to the customer." "Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities, including, but not limited to:" Then sub-items: - "Monitor warranty repairs" - "Validate service request progression" - "Coordinate and conduct on-site warranty inspections" - "Submit line items and generate work orders in the service system" - "Follow up with homeowners and vendors relating to open service requests" - "Gain proficiency in interacting with all customer types with varying communication styles, personalities, and different levels of homeownership experience." - "Gain confidence in working through common service-related items and gain exposure to escalated issues" - "Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses." - "Develop independence within the role through on-the-job training and experience." - "Complete the Customer Care Manager Certification before operating independently." - "This is a professional customer facing role." - "Team members will follow division specific dress code requirements." - "Perform other duties as assigned." We need to decide how to structure. Probably top-level responsibilities list includes the main items; sub-items could be nested lists? The instruction says use

  • for any list of duties/requirements/benefits. It doesn't forbid nested lists, but we can keep flat list for simplicity. However we need to preserve all substantive info; we can include sub-items as separate
  • entries. Thus responsibilities list items: - Complete Division and/or Customer Care orientation, onboarding, and training programs (e.g., construction knowledge, job site rules, safety, warranty, Storm Water Pollution Prevention Plan. - Interact at regular intervals with CFT and/or manager until completion of the CCM Certification - Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards. - Responsible for the build quality confirmation of the home before delivery to the customer. - Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities, including, but not limited to: (maybe we keep as a parent item and then sub-items) But we could treat "Assist other Customer Care Managers..." as a responsibility and then list the sub-items as separate responsibilities. Thus list: - Complete Division and/or Customer Care orientation, onboarding, and training programs (e.g., construction knowledge, job site rules, safety, warranty, Storm Water Pollution Prevention Plan. - Interact at regular intervals with CFT and/or manager until completion of the CCM Certification - Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards. - Responsible for the build quality confirmation of the home before delivery to the customer. - Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities - Monitor warranty repairs - Validate service request progression - Coordinate and conduct on-site warranty inspections - Submit line items and generate work orders in the service system - Follow up with homeowners and vendors relating to open service requests - Gain proficiency in interacting with all customer types with varying communication styles, personalities, and different levels of homeownership experience. - Gain confidence in working through common service-related items and gain exposure to escalated issues - Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses. - Develop independence within the role through on-the-job training and experience. - Complete the Customer Care Manager Certification before operating independently. - This is a professional customer facing role. - Team members will follow division specific dress code requirements. - Perform other duties as assigned. Now Requirements section: Could include Career Level (P1) Organizational Impact etc, Required Licensing, Physical Requirements. Let's extract Career Level info: "Career Level (P1) Organizational Impact: Works to achieve day-to-day objectives with limited impact beyond the level area. Work is of limited scope, typically on smaller, less complex projects or task- related activities. Work is closely supervised. Leadership & Talent Management: N/A - Jobs at this level are focused on self-development. Knowledge & Experience: Requires theoretical knowledge typically obtained through specific education and trainingTypically requires a University degree or equivalent experience and 0-2 year of prior relevant experience." We need to preserve that as prose or list? It's prose. Could be placed under Requirements. Required Licensing, Registration And/or Certifications: "Valid driver’s license as driving is an essential function of this position" Physical Requirements: "The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions – heat, rain, cold, etc." We could combine these into Requirements section as prose or list. Probably list each requirement. Thus Requirements list items: - Career Level (P1): Works to achieve day-to-day objectives with limited impact beyond the level area; work is of limited scope, typically on smaller, less complex projects or task-related activities; work is closely supervised. - Leadership & Talent Management: N/A – jobs at this level are focused on self-development. - Knowledge & Experience: Requires theoretical knowledge typically obtained through specific education and training; typically requires a university degree or equivalent experience and 0–2 years of prior relevant experience. - Valid driver’s license (driving is an essential function of this position). - Physical requirements: may involve sitting, standing, driving, and/or movement; ability to exert a minimal force of up to 50 pounds and occasionally up to 80 pounds to carry, lift, push, pull, and otherwise move objects; must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building; ability to work in various weather conditions (heat, rain, cold, etc.). We could keep as separate
  • items. Now Skills section: Required Skills/Knowledge list: "Excellent verbal and written communication skills Basic computer literacy Demonstrated commitment to customer satisfaction Ability to read blueprints preferred General