Assistant Customer Care Manager

Primary Job Responsibilities

• Complete Division and/or Customer Care orientation, onboarding, and training programs (e.g., construction knowledge, job site rules, safety, warranty, Storm Water Pollution Prevention Plan).
• Interact at regular intervals with CFT and/or manager until completion of the CCM Certification.
• Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards.
• Responsible for the build quality confirmation of the home before delivery to the customer.
• Aid other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities, including, but not limited to:
• Monitor warranty repairs
• Validate service request progression
• Coordinate and conduct on-site warranty inspections
• Submit line items and generate work orders in the service system
• Follow up with homeowners and vendors relating to open service requests
• Gain proficiency in interacting with all customer types with varying communication styles, personalities, and different levels of homeownership experience
• Gain confidence in working through common service-related items and gain exposure to escalated issues
• Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses
• Complete the Customer Care Manager Certification before operating independently.

Career Level (P1)

• Organizational Impact: Works to achieve day-to-day objectives with limited impact beyond the level area.
• Leadership & Talent Management: N/A - Jobs at this level are focused on self-development.

Required Skills/Knowledge

• Excellent verbal and written communication skills
• Basic computer literacy
• Demonstrated commitment to customer satisfaction
• Ability to read blueprints preferred
• General knowledge of building codes preferred

Required Licensing, Registration And/or Certifications

• Valid driver’s license as driving is an essential function of this position

Physical Requirements

• The position may involve sitting, standing, driving, and/or movement
• The ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects
• Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building
• Ability to work in various weather conditions – heat, rain, cold, etc.

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

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