Assistant Credit Manager (Bilingual English / Japanese Speaking)

About the Role

We are seeking an execution-focused Assistant Credit Manager to support a hybrid portfolio across credit and collections services activities for Japan and APAC markets, with exposure to select US accounts. This role combines ownership of collections and Credit Services activities, requiring strong coordination across customer-facing and internal finance operations, while providing opportunities to contribute to AI, automation, and the future of Finance.

You will work closely with Credit Services, Sales, Deal Desk, Billing, Legal, Compliance, and OSP teams to drive cash flow, manage risk, and ensure timely and accurate payment follow-ups. You are execution-oriented but also love to analyze data to identify trends in performance and provide input into process improvement opportunities.

The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

Responsibilities

• Perform day-to-day collections activities, including customer follow-ups, payment tracking, and resolution of overdue balances.
• Manage a portfolio of Japan, APAC, and select US customer accounts, owning collections outcomes and aging performance.
• Review aged receivables and resolve disputes, short payments, and unapplied cash issues.
• Partner with Sales, Billing, and internal stakeholders to remove payment blockers and accelerate collections.
• Monitor and escalate high-risk accounts and support resolution actions.
• Support bad debt write-offs and revenue reversals.
• Maintain compliance with internal controls, SOX requirements, and audit standards.
• Handle inquiries for customers on credit card, billing, dispute, and payment-related issues.
• Strive to meet and exceed financial metrics, including aging of invoices/DSO, up-to-date statuses of the entire account base, monthly collections targets, and SLAs.

Requirements

• 4+ years of experience in Finance, Credit and Collections, or Finance with Customer Service.
• Fluent in Japanese and English (both written and verbal).
• Communication, problem-solving, and stakeholder management skills.

Qualifications

• Bachelor’s degree in business, accounting, or related discipline (preferred).
• Knowledge of credit risk assessment, receivables management, and collections strategies.
• Experience with Oracle, Salesforce, and Get Paid Tool.
• Knowledge of financial statement analysis and risk assessment.
• Proven record of partnering with internal process stakeholders to expedite issue resolution and facilitate decision-making.
• Strong interpersonal skills, including the ability to communicate effectively.
• The cultural awareness necessary to work with diverse groups.
• Ability to work independently, prioritize deliverables, and manage cross-group projects.
• Strong customer service orientation with excellent Japanese oral and written communication skills.
• Prior experience in collections, accounts receivable management, or a similar role (preferred).
• Strong analytical skills and attention to detail.
• Excellent communication and negotiation abilities.
• Knowledge of Japanese business culture and practices (preferred).
• Strong attention to detail and excellent follow-through skills, while being mindful of SLAs.
• Experience working across cultures and geographies.
• Ability to build successful relationships with many different stakeholders.
• Ability to effectively manage time, prioritize tasks, and work within deadlines with little supervision.
• Experience performing processes in compliance with financial controls (e.g., SOX) in a Finance environment.