Assistant Coordinating Manager/NYC Care Specialist
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
We need to decide which sections to include based on content.
Content includes:
- Marketing statement (intro about organization) – could be "About the role" or maybe "About NYC Health + Hospitals". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use "About the role" for the introductory paragraph.
- Duties & Responsibilities: there is a long list of duties. Should be under
Responsibilities
with - items.
- Minimum Qualifications: includes education and experience. Could be under
Qualifications
or Requirements
. The instruction lists Requirements and Qualifications as possible headings. We need to decide which to use. The posting has "Minimum Qualifications" and "Department Preferences". So we could have a "Qualifications" section for minimum qualifications, and a "Skills" section for department preferences (which are more like desired skills/attributes). Or we could combine.
- Department Preferences: list of desired attributes: highly detail-oriented, strong written/verbal communication, self-motivated, creative problem solving, PC software, hospital service workflows, call center ops, customer service, admin or customer service support background preferably high-volume contact center or medical environment, bilingual (list languages), 3+ years of customer service preferably contact center or medical environment, 3+ years experience analyzing and solving customer problems, ability to think critically.
These could go under Skills
(or Requirements). Since they are preferences/desired skills, we can put under Skills.
- There's also mention of travel/relocation to sites may be required: Bellevue, Cumberland or Metropolitan. That's a detail about location/shift. Could be part of Responsibilities? Or maybe a separate section like "Schedule"? Not exactly schedule. It mentions "Position may require staff work one of multiple shifts that could start as early as 7 am and as late as 10 am". That's schedule info. So we could create a Schedule section with that detail. Also travel/relocation to sites may be required. That could be part of Schedule or maybe a note.
- No explicit Pay or Benefits mentioned. So we should not create those sections.
- No explicit Benefits.
Thus sections: About the role (intro paragraph), Responsibilities (duties), Qualifications (minimum qualifications), Skills (department preferences), Schedule (shift info and travel/relocation). Possibly also a short paragraph for location/sites.
We need to ensure we don't create sections with filler text. All content must be preserved.
We need to convert lists to - . For duties, we have many sentences separated by semicolons or line breaks. We need to extract each duty as a list item. The posting includes "Daily Tasks Include" then a list separated by semicolons. Also later there are more duties after that. We need to capture all duties.
Let's parse the duties section:
From the text:
"Duties & Responsibilities SUMMARY OF DUTIES AND RESPONSIBILITIES: The NYC Care Specialist, Contact Center, serves as a liaison between patient, provider, practices and clinics as well as providing financial assistance support to cover their healthcare costs. Responsibilities include interviewing patients and families to determine coverage eligibility, assisting with financial assistance enrollment, answering patient questions as well as scheduling patient appointments. Our NYC Care Specialists are committed to providing exceptional patient experience in supporting our NYC Care member’s enrollment, appointment and member services needs. Daily Tasks Include Screens uninsured or underinsured patients over the phone in order to identify financial assistance eligibility; Assists patients with NYC Care enrollments, renewals, ID Cards, benefits, related programs (like Groceries to Go) and general questions; Performs outbound calls to patients in order to complete financial assistance enrollments and/or renewals as well as or for other NYC Care outreach efforts; Ensures familiarity with NYC Health + Hospitals’ financial assistance policies and procedures; Guides patients through the process of scanning: patient ID, insurance card(s), referral forms (if applicable) and consent forms obtained from the patient into the document imaging system; Ensures all required supporting documentation for program applications is obtained through a secure document transfer method; Follows-up on status of applications until a coverage determination is made; Documents case and patient information clearly and completely in Epic; Interact with other departments to identify patient status determinations and changes; Refer accounts requiring escalation, to supervisor in a timely manner; Provides professional and high-quality customer service to patients through adherence to workflows and in compliance with policies and procedures; Leverages appointment templates and/or clinic and practice scheduling information to improve and deliver patient-facing services; Interacts with patients and respond to inquiries via MyChart, H+H Online Scheduler and other omnichannel communication platforms; some duties may include offline work like MyChart patient inquires, web chat, appointment review or assistance, etc.; Supports the Contact Center taking other patient service line inbound calls during high call volume periods; Schedules, confirms and cancels appointments for NYC Care member and patients; Performs basic chart reviews and completes patient registration: insurance verification, update all patient demographic information, create hospital (HAR) accounts; Takes messages for providers, warm transfer calls to other departments within the facilities, and escalate other unresolved patient requests to the responsible parties; Assists patients with services in their preferred language through the use of Interpreter Services; Uses Cisco-Finesse, MyChart and other platforms to optimize patient experience Participates in staff meetings, refresher training and continuing education Travel and/or relocation to one of the following sites may be required: Bellevue, Cumberland or Metropolitan Position may require staff work one of multiple shifts that could start as early as 7 am and as late as 10 am Performs other related duties as assigned by Supervisor, Director or Senior Director."
We need to split into list items. Some items are long sentences; we can keep them as is.
We need to avoid duplication: The summary sentences before "Daily Tasks Include" also contain responsibilities: "serves as a liaison...", "Responsibilities include interviewing patients...", etc. Those should also be list items.
Thus we will create a
with each duty as - .
Now Minimum Qualifications: "A Baccalaureate Degree from an accredited college or university in Business Administration, Community Health, Psychology or related discipline with one year of full-time experience in a supervisory or administrative capacity in business management systems, general administration, health care and medical/patient systems administration; or, A satisfactory combination of education, training and experience."
We can make that a
or maybe a
with two options? It's a single sentence with "or". Could be a . The instruction says use
- for any list of duties/requirements/benefits. This is a requirement but not a list of multiple items; it's a compound requirement. Could be a
. Safer to use
.
Department Preferences: list of items separated by line breaks or semicolons? The text:
"Department Preferences Highly Detail-oriented with the ability to properly prioritize Strong written and verbal communication skills Self-motivated with the ability to work independently Creative problem solving Personal computer software, hospital service workflows, call center operations, customer service and with strong communication skills Administrative or customer service support background, preferably in a high-volume contact center environment or medical environment Bilingual (speaking and writing)(Hindi, Spanish, French, Mandarin, Cantonese, Bengali, Creole, Russian, Polish, Korean, Albanian, Arabic, Urdu, 3+ years of customer service, preferable in a contact center environment or medical environment 3+ years of experience analyzing and solving customer problems Ability to think critically"
It seems messy due to missing punctuation. We need to parse into sensible items:
- Highly Detail-oriented with the ability to properly prioritize
- Strong written and verbal communication skills
- Self-motivated with the ability to work independently
- Creative problem solving
- Personal computer software, hospital service workflows, call center operations, customer service and with strong communication skills (maybe redundant)
- Administrative or customer service support background, preferably in a high-volume contact center environment or medical environment
- Bilingual (speaking and writing) (Hindi, Spanish, French, Mandarin, Cantonese, Bengali, Creole, Russian, Polish, Korean, Albanian, Arabic, Urdu)
- 3+ years of customer service, preferable in a contact center environment or medical environment
- 3+ years of experience analyzing and solving customer problems
- Ability to think critically
We can make each a
- under Skills.
Schedule: "Position may require staff work one of multiple shifts that could start as early as 7 am and as late as 10 am". Also "Travel and/or relocation to one of the following sites may be required: Bellevue, Cumberland or Metropolitan". We can combine into a
with two items.
Now About the role: The marketing statement paragraph: "Marketing Statement NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons."
We need to output as under
About the role
. Ensure we don't repeat the job title.
Now we need to strip boilerplate: The "How To Apply" section should be removed. Also any duplicated lines.
Now produce HTML fragment:
About the role
...
Responsibilities
- ...
...
Qualifications
A Baccalaureate Degree from an accredited college or university in Business Administration, Community Health, Psychology or related discipline with one year of full-time experience in a supervisory or administrative capacity in business management systems, general administration, health care and medical/patient systems administration; or, A satisfactory combination of education, training and experience.
Skills
- Highly Detail-oriented with the ability to properly prioritize
- Strong written and verbal communication skills
- Self-motivated with the ability to work independently
- Creative problem solving
- Personal
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to decide which sections to include based on content. Content includes: - Marketing statement (intro about organization) – could be "About the role" or maybe "About NYC Health + Hospitals". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use "About the role" for the introductory paragraph. - Duties & Responsibilities: there is a long list of duties. Should be under
Responsibilities
with- items.
- Minimum Qualifications: includes education and experience. Could be under
Qualifications
orRequirements
. The instruction lists Requirements and Qualifications as possible headings. We need to decide which to use. The posting has "Minimum Qualifications" and "Department Preferences". So we could have a "Qualifications" section for minimum qualifications, and a "Skills" section for department preferences (which are more like desired skills/attributes). Or we could combine. - Department Preferences: list of desired attributes: highly detail-oriented, strong written/verbal communication, self-motivated, creative problem solving, PC software, hospital service workflows, call center ops, customer service, admin or customer service support background preferably high-volume contact center or medical environment, bilingual (list languages), 3+ years of customer service preferably contact center or medical environment, 3+ years experience analyzing and solving customer problems, ability to think critically. These could go underSkills
(or Requirements). Since they are preferences/desired skills, we can put under Skills. - There's also mention of travel/relocation to sites may be required: Bellevue, Cumberland or Metropolitan. That's a detail about location/shift. Could be part of Responsibilities? Or maybe a separate section like "Schedule"? Not exactly schedule. It mentions "Position may require staff work one of multiple shifts that could start as early as 7 am and as late as 10 am". That's schedule info. So we could create a Schedule section with that detail. Also travel/relocation to sites may be required. That could be part of Schedule or maybe a note. - No explicit Pay or Benefits mentioned. So we should not create those sections. - No explicit Benefits. Thus sections: About the role (intro paragraph), Responsibilities (duties), Qualifications (minimum qualifications), Skills (department preferences), Schedule (shift info and travel/relocation). Possibly also a short paragraph for location/sites. We need to ensure we don't create sections with filler text. All content must be preserved. We need to convert lists to- . For duties, we have many sentences separated by semicolons or line breaks. We need to extract each duty as a list item. The posting includes "Daily Tasks Include" then a list separated by semicolons. Also later there are more duties after that. We need to capture all duties.
Let's parse the duties section:
From the text:
"Duties & Responsibilities SUMMARY OF DUTIES AND RESPONSIBILITIES: The NYC Care Specialist, Contact Center, serves as a liaison between patient, provider, practices and clinics as well as providing financial assistance support to cover their healthcare costs. Responsibilities include interviewing patients and families to determine coverage eligibility, assisting with financial assistance enrollment, answering patient questions as well as scheduling patient appointments. Our NYC Care Specialists are committed to providing exceptional patient experience in supporting our NYC Care member’s enrollment, appointment and member services needs. Daily Tasks Include Screens uninsured or underinsured patients over the phone in order to identify financial assistance eligibility; Assists patients with NYC Care enrollments, renewals, ID Cards, benefits, related programs (like Groceries to Go) and general questions; Performs outbound calls to patients in order to complete financial assistance enrollments and/or renewals as well as or for other NYC Care outreach efforts; Ensures familiarity with NYC Health + Hospitals’ financial assistance policies and procedures; Guides patients through the process of scanning: patient ID, insurance card(s), referral forms (if applicable) and consent forms obtained from the patient into the document imaging system; Ensures all required supporting documentation for program applications is obtained through a secure document transfer method; Follows-up on status of applications until a coverage determination is made; Documents case and patient information clearly and completely in Epic; Interact with other departments to identify patient status determinations and changes; Refer accounts requiring escalation, to supervisor in a timely manner; Provides professional and high-quality customer service to patients through adherence to workflows and in compliance with policies and procedures; Leverages appointment templates and/or clinic and practice scheduling information to improve and deliver patient-facing services; Interacts with patients and respond to inquiries via MyChart, H+H Online Scheduler and other omnichannel communication platforms; some duties may include offline work like MyChart patient inquires, web chat, appointment review or assistance, etc.; Supports the Contact Center taking other patient service line inbound calls during high call volume periods; Schedules, confirms and cancels appointments for NYC Care member and patients; Performs basic chart reviews and completes patient registration: insurance verification, update all patient demographic information, create hospital (HAR) accounts; Takes messages for providers, warm transfer calls to other departments within the facilities, and escalate other unresolved patient requests to the responsible parties; Assists patients with services in their preferred language through the use of Interpreter Services; Uses Cisco-Finesse, MyChart and other platforms to optimize patient experience Participates in staff meetings, refresher training and continuing education Travel and/or relocation to one of the following sites may be required: Bellevue, Cumberland or Metropolitan Position may require staff work one of multiple shifts that could start as early as 7 am and as late as 10 am Performs other related duties as assigned by Supervisor, Director or Senior Director."
We need to split into list items. Some items are long sentences; we can keep them as is.
We need to avoid duplication: The summary sentences before "Daily Tasks Include" also contain responsibilities: "serves as a liaison...", "Responsibilities include interviewing patients...", etc. Those should also be list items.
Thus we will create a
- with each duty as
- .
Now Minimum Qualifications: "A Baccalaureate Degree from an accredited college or university in Business Administration, Community Health, Psychology or related discipline with one year of full-time experience in a supervisory or administrative capacity in business management systems, general administration, health care and medical/patient systems administration; or, A satisfactory combination of education, training and experience."
We can make that a
or maybe a
- with two options? It's a single sentence with "or". Could be a
- for any list of duties/requirements/benefits. This is a requirement but not a list of multiple items; it's a compound requirement. Could be a
. Safer to use
. Department Preferences: list of items separated by line breaks or semicolons? The text: "Department Preferences Highly Detail-oriented with the ability to properly prioritize Strong written and verbal communication skills Self-motivated with the ability to work independently Creative problem solving Personal computer software, hospital service workflows, call center operations, customer service and with strong communication skills Administrative or customer service support background, preferably in a high-volume contact center environment or medical environment Bilingual (speaking and writing)(Hindi, Spanish, French, Mandarin, Cantonese, Bengali, Creole, Russian, Polish, Korean, Albanian, Arabic, Urdu, 3+ years of customer service, preferable in a contact center environment or medical environment 3+ years of experience analyzing and solving customer problems Ability to think critically" It seems messy due to missing punctuation. We need to parse into sensible items: - Highly Detail-oriented with the ability to properly prioritize - Strong written and verbal communication skills - Self-motivated with the ability to work independently - Creative problem solving - Personal computer software, hospital service workflows, call center operations, customer service and with strong communication skills (maybe redundant) - Administrative or customer service support background, preferably in a high-volume contact center environment or medical environment - Bilingual (speaking and writing) (Hindi, Spanish, French, Mandarin, Cantonese, Bengali, Creole, Russian, Polish, Korean, Albanian, Arabic, Urdu) - 3+ years of customer service, preferable in a contact center environment or medical environment - 3+ years of experience analyzing and solving customer problems - Ability to think critically We can make each a
- under Skills.
Schedule: "Position may require staff work one of multiple shifts that could start as early as 7 am and as late as 10 am". Also "Travel and/or relocation to one of the following sites may be required: Bellevue, Cumberland or Metropolitan". We can combine into a
- with two items.
Now About the role: The marketing statement paragraph: "Marketing Statement NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons."
We need to output as
- ... ...
- Highly Detail-oriented with the ability to properly prioritize
- Strong written and verbal communication skills
- Self-motivated with the ability to work independently
- Creative problem solving
- Personal
under
About the role
. Ensure we don't repeat the job title. Now we need to strip boilerplate: The "How To Apply" section should be removed. Also any duplicated lines. Now produce HTML fragment:About the role
...
Responsibilities
Qualifications
A Baccalaureate Degree from an accredited college or university in Business Administration, Community Health, Psychology or related discipline with one year of full-time experience in a supervisory or administrative capacity in business management systems, general administration, health care and medical/patient systems administration; or, A satisfactory combination of education, training and experience.
Skills
. The instruction says use
- for any list of duties/requirements/benefits. This is a requirement but not a list of multiple items; it's a compound requirement. Could be a
- .
Now Minimum Qualifications: "A Baccalaureate Degree from an accredited college or university in Business Administration, Community Health, Psychology or related discipline with one year of full-time experience in a supervisory or administrative capacity in business management systems, general administration, health care and medical/patient systems administration; or, A satisfactory combination of education, training and experience."
We can make that a
- . For duties, we have many sentences separated by semicolons or line breaks. We need to extract each duty as a list item. The posting includes "Daily Tasks Include" then a list separated by semicolons. Also later there are more duties after that. We need to capture all duties.
Let's parse the duties section:
From the text:
"Duties & Responsibilities SUMMARY OF DUTIES AND RESPONSIBILITIES: The NYC Care Specialist, Contact Center, serves as a liaison between patient, provider, practices and clinics as well as providing financial assistance support to cover their healthcare costs. Responsibilities include interviewing patients and families to determine coverage eligibility, assisting with financial assistance enrollment, answering patient questions as well as scheduling patient appointments. Our NYC Care Specialists are committed to providing exceptional patient experience in supporting our NYC Care member’s enrollment, appointment and member services needs. Daily Tasks Include Screens uninsured or underinsured patients over the phone in order to identify financial assistance eligibility; Assists patients with NYC Care enrollments, renewals, ID Cards, benefits, related programs (like Groceries to Go) and general questions; Performs outbound calls to patients in order to complete financial assistance enrollments and/or renewals as well as or for other NYC Care outreach efforts; Ensures familiarity with NYC Health + Hospitals’ financial assistance policies and procedures; Guides patients through the process of scanning: patient ID, insurance card(s), referral forms (if applicable) and consent forms obtained from the patient into the document imaging system; Ensures all required supporting documentation for program applications is obtained through a secure document transfer method; Follows-up on status of applications until a coverage determination is made; Documents case and patient information clearly and completely in Epic; Interact with other departments to identify patient status determinations and changes; Refer accounts requiring escalation, to supervisor in a timely manner; Provides professional and high-quality customer service to patients through adherence to workflows and in compliance with policies and procedures; Leverages appointment templates and/or clinic and practice scheduling information to improve and deliver patient-facing services; Interacts with patients and respond to inquiries via MyChart, H+H Online Scheduler and other omnichannel communication platforms; some duties may include offline work like MyChart patient inquires, web chat, appointment review or assistance, etc.; Supports the Contact Center taking other patient service line inbound calls during high call volume periods; Schedules, confirms and cancels appointments for NYC Care member and patients; Performs basic chart reviews and completes patient registration: insurance verification, update all patient demographic information, create hospital (HAR) accounts; Takes messages for providers, warm transfer calls to other departments within the facilities, and escalate other unresolved patient requests to the responsible parties; Assists patients with services in their preferred language through the use of Interpreter Services; Uses Cisco-Finesse, MyChart and other platforms to optimize patient experience Participates in staff meetings, refresher training and continuing education Travel and/or relocation to one of the following sites may be required: Bellevue, Cumberland or Metropolitan Position may require staff work one of multiple shifts that could start as early as 7 am and as late as 10 am Performs other related duties as assigned by Supervisor, Director or Senior Director."
We need to split into list items. Some items are long sentences; we can keep them as is.
We need to avoid duplication: The summary sentences before "Daily Tasks Include" also contain responsibilities: "serves as a liaison...", "Responsibilities include interviewing patients...", etc. Those should also be list items.
Thus we will create a