Assistant Computer Systems Administrator
Responsibilities
Provide onsite, in person and remote desktop and end-user support for Windows 11 systems
Configure, deploy, maintain, and troubleshoot desktop and laptop hardware/software
Support Microsoft 365, VPN connectivity, antivirus software, and remote support tools
Manage Active Directory user accounts and permissions
Create and deploy Windows desktop images
Maintain IT inventory and asset tracking records
Support Android, iPhone, and iPad devices
Develop and maintain technical documentation
Provide timely and professional customer service to staff and users
Requirements
High school diploma or equivalent
Minimum three (3) years of general IT support experience
Minimum two (2) years of desktop support or systems support experience
Experience with: Windows 11 environment, Microsoft 365 applications, Windows Server/Active Directory environment, VPN and endpoint management tools
Preferred qualifications include: Experience with desktop imaging and deployment, experience supporting mobile device management platforms, advanced knowledge of Microsoft 365 applications, experience with audio/video editing and production tools, excellent communication, troubleshooting, and organizational skills, a working knowledge of Windows Servers, Active Directory, VM backups and experience with network switches
Qualifications
U.S. Citizenship is required.
Benefits
The starting salary for the ACSA - IT Desktop Support Analyst positions will be set to commensurate with the experience and qualifications of the applicant starting at Grade 9, Step 1 yielding $68,545, through Grade 12, Step 10 yielding $118,569. These positions are in the excepted service and do not carry the tenure rights of the competitive Civil Service. The positions include regular Government employee benefits including health and life insurance, retirement, and the Thrift Savings Plan. Salary is payable only by Electronic Funds Transfer (direct deposit).
Pay
The starting salary for the ACSA - IT Desktop Support Analyst positions will be set to commensurate with the experience and qualifications of the applicant starting at Grade 9, Step 1 yielding $68,545, through Grade 12, Step 10 yielding $118,569.
Schedule
The position works under the direction of the Supervisory Computer Systems Administrator and assists with supporting and maintaining the organization’s Microsoft Windows network infrastructure in a wide area network (WAN) environment.
Application
To be considered for the position, applicants need to register at the above web address and create an online profile, or login if you already have a profile. Please follow the prompts to upload a letter of interest, résumé, and three professional references.