Assistant Community Manager - Willow Park

The Assistant Community Manager is responsible for the efficient operation and optimal financial performance of the community under the direction of the Community Manager and will act as the Community Manager in their absence.

Responsibilities

• Encourage lease renewals and negotiate terms to minimize vacancy rates.
• Assist in rent collection and expense control to maintain the financial health of the property.
• Manage delinquent rent collection efforts, including sending notices, coordinating eviction processes, and working with collection agencies as needed.
• Assist in marketing efforts, such as showing vacant units to prospective tenants and answering inquiries.
• Greet prospects and qualify them by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Assist with legal proceedings.
• Assist with lease preparation, signing, and administration.
• Ensure prospects complete applications and secure deposits in accordance with Vidalta procedures and Fair Housing requirements.
• Confirm all leases and corresponding paperwork are completed and entered into the software system accurately and promptly.
• Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis.
• Assist in proper response and handling of community emergencies (e.g., criminal activity, injuries, fires, floods, freezes) within company guidelines to minimize liabilities.
• Evaluate and recommend changes to rent/pricing strategies and keep websites and marketing materials accurate and up‑to‑date.
• Participate in resident‑planned activities to maximize customer satisfaction.
• Foster positive relationships with residents, address their concerns, and ensure a high level of satisfaction.
• Provide timely communication and follow‑up for all resident concerns, renewals, and service requests.
• Participate in property inspections to ensure the community meets or exceeds standards for grounds, curb appeal, market‑ready units, risk management/safety, cleanliness, and overall appearance; implement corrective measures as necessary.
• Collaborate with the maintenance team to address work orders and ensure timely repairs and maintenance.
• Assist the team with various other tasks as required.
• Follow all Key Performance Indicators, such as Occupancy ≥ 95%, Net Leased ≥ 93%, renewal retention ≥ 50% per month, and zero units vacant for more than 60 days; KPIs may be revised based on market conditions.
• Embrace Vidalta Property Management core principles and values.

Requirements

• Minimum 2 years of experience in property management.
• Bilingual (English and Spanish) a plus.
• Experience in collections, sales, and marketing.
• Flexibility to work on weekends and accommodate varied schedules.
• Exceptional customer service and problem‑solving abilities.
• Familiarity with Fair Housing laws and regulations.
• Strong organizational skills and excellent verbal and written communication.
• Consistently positive attitude.
• Experience with OneSite (community software system) and Microsoft Office Suite (Word, Excel, Outlook).

Core Values

• Great Customer Service
• Humility
• Integrity
• Loyalty
• Passion
• Professionalism
• Collaboration
• Teamwork
• Results