Assistant Community Manager - Urban East

About the role

Greystar is looking for dedicated and hard-working individuals who want to help us continue to be the best at what we do. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies, delivering industry-leading services to investors, clients, and residents.

Responsibilities

The Sales Consultant is responsible for executing the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals. This role serves as a key point of contact for prospective residents, guiding them through the leasing process with professionalism and a deep understanding of the community’s lifestyle offering.

• Performs all sales and leasing activities to achieve the property’s revenue and occupancy goals.
• Collects all pertinent information from prospective residents at move-in and records as appropriate.
• Stays informed about and collaborates with teams/leadership on current market and competitor conditions that may impact the community’s occupancy, market rent, and sales results.
• Designs and executes marketing activities and events to create and drive traffic to the property.
• Uses the on-site property management software application to track apartment availability, record traffic and leasing activities, manage resident and prospect data, capture critical demographic and other information about existing and future residents, and review and analyze data.
• Ensures that the property and show units meet the Company’s standards for show quality.
• Follows-up with prospects and new residents within 24 hours to ensure satisfaction.
• Executes and performs activities in support of the property’s lease renewal program.
• Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
• Attends community and networking events, aligns with local associations and community organizations, and participates in outreach marketing efforts to drive traffic to community and generate viable referral sources and new business leads.
• Completes various financial, administrative, and other reports and analysis, and performs other duties as assigned or necessary.

Requirements

High school diploma or equivalent required; associate or bachelor’s degree in business, marketing, hospitality, or related field preferred. 1-3 years minimum of relevant experience in the application and usage of a sales, marketing, internet and customer service background sufficient to resolve customer complaints and issues and complete financial records, documents, and reports.

• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions.
• Mathematical skills necessary to process sales conversions.
• Ability to apply sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing.
• Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions.
• Incumbents must have valid driver’s license to drive a golf cart on property.
• Proficiency in word processing, spreadsheet, property management applications, and database management programs in order to complete required reports and documents.
• Proficiency and fluency in using the internet for marketing, advertising, and sales-related circumstances.

Skills

• Ensures Accountability – Holds self and others accountable to meet commitments.
• Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
• Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Decision Quality – Makes good and timely decisions that keeps the organization moving forward.
• Interpersonal Savvy – Relates openly and comfortably with diverse groups of people.
• Being Resilient – Rebounds from setbacks and adversity when facing difficult situations.
• Resourcefulness – Secures and deploys resources effectively and efficient.
• Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Instills Trust – Gains the confidence and trust of others through honesty, integrity and authenticity.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off.
• Onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.