Assistant Community Manager - Student Housing

About the role

The Assistant Community Manager is responsible for managing all leasing and marketing efforts of the community. They oversee the Leasing staff and assist the Community Manager with all day-to-day operations of the leasing office.

Responsibilities

• Assist the Community Manager with oversight of the leasing team and training and ensure all company standards are being followed
• Support Leasing Consultants in the leasing of apartments and ensure that Fair Housing guidelines are followed
• Maintain lease files and computer records for the community
• Meet regularly with Community Manager and Market Director to discuss leasing issues and community performance
• Cover office coverage and ensure all marketing needs are met
• Conduct a monthly market survey and recommend pricing changes
• Follow up with the leasing team to insure deadlines and standards are upheld
• Maintain the integrity of all social media outlets for community
• Suggest marketing recommendations and implement plan to achieve leasing goals
• Perform administrative duties as assigned by the Community Manager
• Actively support the Community Manager and learn the job of the Community Manager to be able to effectively manage the community in the Community Manager’s absence

Specific Responsibilities

• Daily/Weekly: E-mail, Phone, Prospect Handling, Leases, Yardi Data, Approvals/Renewals, Marketing, Renewal Season, Goal Board, Work orders, Community Events
• Monthly: Leasing/Marketing, Follow-Up Program, Complete Leasing Consultants work schedule, Track all leasing activity, Collaborate with leasing consultants to complete roommate matching for incoming residents
• Ongoing: Train all staff members on proper leasing techniques and resident service, Evaluate unit prices in accordance with the market and budgeted goals, Oversight of resident services and activities, Assist Community Managers in the overall operation of the property

Qualifications

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, percentage, pro-rations, occupancy averages, and rents per square foot
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• High degree of professionalism and demeanor resulting from previous property management or leasing experience
• Good communication and listening skills
• Excellent customer service and negotiation skills
• Able to lead, manage and train others
• Patient, even-tempered and works well under pressure
• Able to be an effective team player and interacts well with others
• Organized and detail-oriented
• Firm, fair and consistent
• Effective time management skills
• Able to maintain confidentiality
• Able to follow directions from a supervisor
• Able to understand and follow posted work rules and procedures
• Able to accept constructive criticism
• Able to work weekends or overtime as job requires

Education and Experience Requirements

• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience

Other and/or Preferred Education/Experience

• Knowledgeable in Microsoft Word/Excel/Entrata

Budget Responsibility

• X Coordinate the budget and/or participate in the data collection and organization of budget materials

Job Performance and Success Factor Requirements

• Cooperation, Influence, Teamwork & Business Relationships – 25%
• Decision Making/Initiative – 25%
• Job Knowledge and/or Job Specific Skills – 25%
• Professional/Technical/Communication Skills – 25%

Supervisory Responsibility

• No