Assistant Community Manager - Stonebrook

About the role

HNN Communities is seeking a Full-Time Assistant Community Manager to join our dynamic team in Renton, WA. We are a privately held and owner-operated professional property management company specializing in multifamily and mixed-use properties throughout Washington State. Our mission is to provide outstanding housing, balancing short-term returns with long-term housing preservation and value.

Responsibilities

• Assist the Community Manager in all aspects of daily operations for your community.
• Perform assigned accounting tasks including collecting and posting rent, fees, and other payments, and processing month end, move-ins, move-outs, and zero receipts in a timely manner.
• Work effectively with the Accounting Department to resolve accounting issues and errors.
• Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates, and other data in a timely manner.
• Support the overall marketing and leasing efforts of the community including social media engagement, reputation management, advertising, marketing collateral, curb appeal, and pricing.
• Lease and tour apartment homes, guiding new residents through the application, tax credit, and move-in process.
• Affiliate with administration of all lease agreements and addendums, renewals, prospect screening processes, and legal notices while ensuring accuracy and compliance.
• Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues.
• Work effectively with Resident Relations to deescalate and resolve concerns.
• Provide excellent customer service to all residents, prospects, and guests.
• Participate in the success of all resident events, community programming, and local/non-profit programs.
• Affiliate with the Community Manager in compliance requirements of the tax credit program as it relates to the community including monitoring rents, new move-ins, and re-certifications.
• Work effectively with the Compliance Department regarding tax credit paperwork, calculations, re-certifications, and reporting.
• Act as the onsite supervisor in the absence of the Community Manager.
• Submit reporting as directed by the Community Manager, adhering to company deadlines.
• Consistently maintain contact and collaboration with the Community Manager through effective and timely communication.
• Alert the Community Manager immediately with concerns regarding employees, the community, or the neighborhood/market.
• Understand company operation guidelines, properly document all injuries and incidents, and report them to the Community Manager in a timely manner.
• Maintain a positive relationship with local housing authorities and agencies.
• Affiliate with the implementation of new systems, programs, and procedures as directed by the company.
• Effectively and appropriately use company technology and software.
• Follow, support, and enforce company policies and procedures.
• Work collaboratively and respectfully with peers, other team members, and departments.
• Continually seek out training opportunities and stay up to date on industry/legal trends and changes.

Requirements

• Minimum 2 years of experience in property management, including sales/multi-family leasing.
• Strong operational background and leasing skills required.
• Prefer prior accounting or bookkeeping experience.
• Thorough knowledge of Federal Fair Housing and other applicable local, state, or federal regulations.
• Knowledge of Section 42 LIHTC program and associated compliance processes preferred.
• Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Experience using property management software, preferably Yardi.
• Excellent written and verbal communication skills.
• High school education or equivalent required.
• Must be 18 years of age or older.
• Must be able to speak, read, and write English in a manner sufficient to carry out duties.
• Successful completion of background check and drug screen required.

Qualifications

• Must be legally qualified to work in the U.S. meeting I-9 guidelines.