Assistant Community Manager - River Pointe

About the role

This role supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community.

Responsibilities

• Collects and posts rent, fees, and other payments, prepares daily bank deposits and processes invoices and payables. Stay up to date on rent assistance policies and programs from federal, state, and local governing offices.
• Affords assistance to the leasing team in touring apartments with prospects both virtual leasing and in-person tours.
• Reviews and submits invoices from vendors, contractors, and service providers for payment.
• Processes resident move-outs by reviewing lease terms and notice requirements and processing the disposition in accordance with established procedures and legal requirements.
• Responds to resident questions, concerns, and requests in a timely manner, and takes appropriate action to resolve and address service issues.
• Partners with the on-site office team and marketing team to create safe, socially distant activities and events for residents.
• Acts as the on-site supervisor in the absence of the Community Manager.

Requirements

• Previous property management experience is required, fee management preferred
• Proficient in MS Office Suite and Yardi/OneSite software highly desired but not required
• Financially savvy; previous experience in creating/adhering to budgets, fiscal reporting
• Excellent communication skills: ability to read, write and communicate effectively
• High level of professionalism in both manner and dress

Qualifications

• Bachelor’s degree in Business Management, Communications, or related field from an accredited college or university
• 1-3 years minimum of relevant experience in residence life and/or property management that demonstrates the application of community management, sales, marketing, and customer service background sufficient to assist in managing the day-to-day operations of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.
• Understanding of lease terms and lease enforcement, including collections.
• Excellent written and verbal communication skills.
• Detail-oriented and self-motivated with the ability to work independently and as a collaborative member of a team.

Skills

• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and documents.
• Strong proficiency in using property management software (Yardi, OneSite, Entrata, etc.).

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Generous Paid Time off.
• Onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

Pay

The hourly range for this position is $23.00 - $24.25

Schedule

Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.