Assistant Community Manager - Reno, NV

About the role

MULTIFAMILY MANAGEMENT, INC. manages residential multifamily communities throughout California and Nevada, specializing in Tax Credit; Section 42 (LIHTC) properties. As a subsidiary of USA Properties Fund, Inc., the company offers a collaborative work environment and opportunities for professional development. We are seeking an Assistant Community Manager for our 200‑unit senior community in Reno, NV. The position reports to the Community Manager, is non‑exempt and part‑time, with a Monday‑Friday schedule from 8:00 am to 5:00 pm.

Responsibilities

• Maintains compliance with all general and community-specific regulations. This may include LIHTC at varying levels of the area median income, Bond, MHP, RHCP, and/or HOME program requirements.
• Ability to understand and present information
• Ensures paperwork is completed accurately and processed as directed by the Community Manager, Compliance Department and/or third party.
• Ensures initial applications are completed within two weeks of application date and completes resident recertifications on time each
• Capacity to work on multiple tasks at the same time while balancing work quality with meeting deadlines.
• Ability to use critical thinking to solve problems
• Works collaboratively with others to reach a community/company goals.
• Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Consistent efforts to maximize rental income.
• Supports with reviewing the aged receivables report regularly and collecting outstanding balances from existing and past residents
• Assists community manager with review of community financials and expenses.
• Ability to post resident rent payments; posting subsidy/housing rent payments where applicable.
• Develops and maintain positive, professional relationships with internal and external stakeholders.
• Handles resident complaints, concerns, and special requests as directed by the Community Manager
• Monitors marketing efforts and develop new strategies as
• Responds to incoming leasing inquiries (waitlist, telephone, email, walk-in), and maintains a current database of all traffic-related activities.
• Completes required monthly
• Uses proper personal protective equipment (PPE) when completing a task
• Addresses and reports any potential safety hazards to supervisors immediately upon discovery

Skills

• Minimum of six (6) months of on-site property management experience at a Tax Credit; Section 42 property (LIHTC - Low Income Housing Tax Credit)
• Computer skills in Microsoft Word, Excel and Outlook

Qualifications

• Strong skills in customer service and sales
• Experience in YARDI Voyager is a plus
• Must have a valid driver’s license from the state in which you reside
• High School Diploma or GED preferred, but not required

Benefits

• Medical, dental, vision, and chiropractic insurance.
• Paid time off, including holidays and 8 hours of paid volunteer time per year.