Assistant Community Manager (Palo Alto Gardens)

What You'll Actually Do

This Assistant Community Manager role sits at the operational center of Palo Alto Gardens, an affordable housing community managed by MidPen Housing. Core responsibilities include:

• Income verifications, lease preparation, waitlist maintenance, and rent collection
• Processing unit turns and monitoring turnover forms
• Coordinating with facilities staff to keep work orders moving
• Compliance work: re-certifications, MOR prep, TCAC reviews, and welfare exemption documents
• Issuing notices, communicating emergency procedures, and coordinating logistics for resident meetings
• Maintaining resident and property files with appropriate confidentiality
• Supporting relationships with local law enforcement and emergency agencies as needed

The role reports directly to the Community Manager. Affordable housing compliance provides a structured way to build skills in documentation discipline that transfer to other property types.

What You Bring

• High school diploma or GED with at least one year of residential property management, customer service, or administrative experience (or equivalent combination)
• Proficiency in MS Office; familiarity with RealPage is a plus
• Strong written and verbal communication skills with genuine follow-through
• Ability to work independently and stay organized without constant oversight
• Comfort with compliance demands of affordable housing, specifically tax credit and HUD regulatory environments
• Multilingual skills in Mandarin, Russian, or Spanish are preferred
• Alignment with MidPen's mission around affordable housing and community stability

Context Worth Knowing

The pay range is $21.15 to $23.80 hourly, based on experience. Benefits include health, dental, vision, life and disability insurance, a 403(b) retirement plan, paid parental leave, FSA options for childcare, medical, and commuter expenses, an employee education reimbursement program, an EAP, pet insurance, paid time off, company holidays, and wellness days.