Assistant Community Manager - Lodge at Madrona

Lodge at Madrona has an immediate opening for an experienced Assistant Community Manager. Our team members are high performers that care about customer service and exceed expectations. This role supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community.

Responsibilities

• Complete accounting and bookkeeping tasks, including preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations.
• Use property management software (Yardi/OneSite) to record, track, and report on all financial workings of the community.
• Collect and post rent, fees, and other payments; prepare daily bank deposits and process invoices and payables.
• Stay up to date on rent assistance policies and programs from federal, state, and local governing offices.
• Assist the leasing team in touring apartments with prospects, both virtual and in-person.
• Review and submit invoices from vendors, contractors, and service providers for payment.
• Process resident move-outs by reviewing lease terms and notice requirements, and processing the disposition in accordance with established procedures and legal requirements.
• Respond to resident questions, concerns, and requests in a timely manner, taking appropriate action to resolve and address service issues.
• Partner with the on-site office team and marketing team to create safe, socially distanced activities and events for residents.
• Act as the on-site supervisor in the absence of the Community Manager.
• Complete daily transactions and tasks related to the financial operation of the community, including reconciling bank accounts, preparing financial reports, and processing payables.
• Operate property management software, ensuring all required fields are entered correctly and updates/back-ups are completed to maintain system integrity.
• Review resident files and accounting records to determine unpaid and/or late fees owed; communicate with residents regarding outstanding balances and enforce lease terms to maximize revenue.
• Follow the Company’s established procedures related to evictions, including proper notice requirements, evicting residents, and representing the community in court hearings.
• Promote resident satisfaction and retention by addressing complaints and service issues promptly.
• Organize and delegate daily work, coordinate maintenance and make-ready tasks with the maintenance supervisor, and manage community operations in compliance with Company policies.
• Assist in managing the client/owner relationship by meeting with owners, conducting community tours, and providing performance updates.
• Support leasing and marketing efforts by greeting prospective residents, gathering prospect information, showing apartments, closing leases, and assisting with rental applications and credit verification.
• For California only: Review all completed move-in files prior to submission to the Community Manager for approval.

Requirements

• Previous property management experience is required; fee management experience preferred.
• Proficient in MS Office Suite; Yardi/OneSite software experience highly desired but not required.
• Financially savvy with experience in creating/adhering to budgets and fiscal reporting.
• Excellent communication skills: ability to read, write, and communicate effectively.
• High level of professionalism in both manner and dress.
• A high school diploma or equivalent and professional knowledge of business discipline are required.

Pay

The hourly range for this position is $29.00 - $32.00. Many factors go into determining employee pay within the posted range, including business requirements, prior experience, current skills, and geographical location.

In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time Off: 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Additional vacation accrued with tenure. Birthday off after 1 year of service.
• Onsite housing discount of up to 40% at Greystar-managed communities, subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans.
• Charitable giving program and benefits.

Benefits are offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary due to Collective Bargaining Agreements and/or local governing authority.