Assistant Community Manager (hybrid schedule)

About the Role

The Assistant Community Manager helps oversee the day-to-day operations of the assigned community by implementing policies, procedures, and practices that enable the community to meet sales requirements, collect rent payments, maintain low delinquencies, ensure maintenance projects are completed, and maintain communities at a high level of care. This role ensures excellent support and service to residents and contributes to the growth and stability of the company.

Responsibilities

• Represent the company in a positive manner to clients, residents, partners, and employees as a critical ambassador of the company.
• Commit to high resident satisfaction and resolve guest concerns professionally; escalate to district or regional manager when needed.
• Sell new homes with a goal of 90 days, and refurbished homes if applicable.
• Help manage assigned maintenance staff and ensure maintenance issues are addressed in a timely manner.
• Ensure delinquencies are managed to a goal of 5%, with an ultimate goal of being under 0%.
• Regularly inspect the community to maintain highest standards, evaluate maintenance, grounds, and all areas of operations; ensure residents follow park rules and keep their properties clean.
• Inspect vacant homes regularly.
• Provide regular reporting to the Community or District Manager.
• Ensure all resident documents are executed timely and accurately for pad rentals, lease-to-own, rentals, and community rules.
• Report as requested through Saratoga Group software platforms, including Google Apps, Asana, and Rent Manager.
• Effectively communicate with everyone in the organization and external partners, both verbally and in writing.
• Devote all working time, attention, knowledge, and skills to the employer's business interests in good faith and with best efforts.
• Take after-hours emergency calls and respond accordingly.
• Maintain regular and predictable attendance.
• Perform other duties as assigned or customarily performed by similar roles.

Requirements

• Capable of working 5 days per week (Monday–Friday), up to 8+ hours per day, with occasional longer days for resident meetings.
• Capable of pushing, pulling, or lifting up to 25+ lbs.
• Occasionally required to climb, kneel, crouch, bend, or crawl.
• Must be able to work outside, walk across communities in various weather conditions, walk up and down stairs, and climb ladders for extended periods.
• If an hourly employee, must comply with unpaid meal breaks or paid breaks per applicable laws.

Benefits

• Medical Insurance: The company pays 80% of the employee’s premium.
• Dental Insurance
• Vision Insurance
• Basic Life Policy: $25,000 policy, 100% company-paid.
• Additional Term Life Coverage: Available at group rates.
• Voluntary Insurance Options: Critical Illness & Accident Insurance.
• 401k
• Vacation: 2 weeks paid (4 weeks based on tenure).
• Sick Time: 1 week paid.
• Paid Holidays: 10 days paid.
• Employee Birthday Recognition: Birthday off with pay.
• Employee Anniversary Recognition: $25 gift card.
• Employee of the Quarter Program: $50 per nominee, $500 for winners (3 winners).
• Employee Referral Program: $250 for referring a candidate hired and in place for 90 days; another $250 after 180 days.
• Commissions Program: Available for certain community-based positions.