Assistant Community Manager - Elevate on 5th

About the role

This role supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community. Responsibilities include completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using property management software to record, track, and report on all financial workings of the community.

Responsibilities

• Complete daily transactions and tasks related to the financial operation of the community, including collecting and posting rent, fees, and other payments, preparing daily bank deposits, reconciling bank accounts, preparing financial reports, and processing invoices and payables.
• Operate property management software (Yardi/OneSite) by entering all required fields correctly, completing updates, and performing back-ups to ensure system integrity.
• Review resident files and accounting records to determine unpaid and/or late fees owed; communicate with residents regarding outstanding balances, implement collection procedures, and enforce the lease to maximize revenue.
• Review and submit invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between vendors, accounting, and the client/owner.
• Follow the Company’s established procedures related to evictions, including proper notice requirements, evicting residents, and representing the community in court hearings and eviction proceedings.
• Process resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, and processing dispositions in accordance with established procedures and legal requirements.
• Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner and taking appropriate action to resolve service issues.
• Act as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing community operations in compliance with Company policies and procedures.
• Assist in managing the client/owner relationship by meeting with owners, conducting community tours, providing updates on community performance, and responding to owner requests.
• May assist and/or support leasing and marketing efforts by greeting prospective residents, gathering prospect information, showing ready apartments and models, closing leases, obtaining deposits, and assisting with rental applications and credit verification.

Requirements

• 1-3 years minimum of relevant experience in residence life and/or property management, demonstrating community management, sales, marketing, and customer service skills.
• Understanding of lease terms and lease enforcement, including collections.
• Excellent written and verbal communication skills.
• Detail-oriented and self-motivated with the ability to work independently and collaboratively.
• All licenses and/or certifications required by State and Local jurisdictions.
• Valid driver’s license to drive a golf cart on property.
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs.
• Strong proficiency in property management software (Yardi, OneSite, Entrata, etc.).

Working Conditions

• Work in an office environment with frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
• Must be able to physically access all exterior and interior parts of the property and amenities.
• Ability to push, pull, lift, or carry up to 20 pounds independently and 50 pounds with assistance.
• Routine local travel may be required for bank deposits, training, or other responsibilities.
• Rare or occasional travel may be required for business meetings or training programs.

Pay

Many factors go into determining employee pay within the posted range, including business requirements, prior experience, current skills, and geographical location.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time Off: 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Additional vacation accrued with tenure. Birthday off after 1 year of service.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans.
• Charitable giving program and benefits.
• Onsite housing discount at Greystar-managed communities (subject to availability).
• For onsite team members, eligibility to participate in weekly, monthly, and/or quarterly bonus programs.
• For corporate positions, eligibility to participate in a quarterly or annual bonus program based on individual and company performance.