Assistant Community Manager - Cherry Hill, NJ
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO etc). Also remove duplicated lines. Must not create sections with filler like "commensurate with experience". Must include Pay if posting states hourly range. It does: "The hourly range for this position is $25.00 - $28.00." Also mentions additional compensation details. So Pay section should include that. Schedule: "Evening and weekend work may be required." Also maybe travel? Not schedule. So schedule section can include that. Benefits: There's a robust benefits offered section with many details. So include Benefits. Qualifications: There's BASIC KNOWLEDGE & QUALIFICATIONS: includes degree preferred, experience, etc. Also SPECIALIZED SKILLS: includes licenses, driver's license, proficiency, etc. Also TRAVEL / PHYSICAL DEMANDS: maybe could be part of Requirements? But we can put under Requirements or Qualifications. The instruction: Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content. About the role: Could be the Job Description Summary and maybe the first paragraph about Greystar? Actually "About Greystar" is company overview, not role. The role description summary: "This role supports and assists the Community Manager..." That's about the role. So we can put that under About the role. Responsibilities: The detailed list of duties in Job Description (the bullet-like sentences). We'll extract each sentence as list items. Requirements: Could be the BASIC KNOWLEDGE & QUALIFICATIONS? But that's more qualifications. Maybe Requirements: includes experience, understanding of lease terms, communication skills, detail-oriented, etc. Also specialized skills? Actually specialized skills could be Skills section. Travel/physical demands maybe Requirements? But we can put under Requirements: experience, understanding lease terms, communication skills, detail-oriented, self-motivated, ability to work independently/collaboratively. Also maybe "Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions" and "valid driver’s license to drive a golf cart on property." Those could be Skills or Requirements. Let's decide: Requirements: basic qualifications (degree, experience, understanding lease terms, communication skills, detail-oriented, self-motivated). Skills: specialized skills (licenses, driver's license, proficiency in internet, word processing, spreadsheet, database, property management software). Also maybe travel/physical demands could be under Requirements or separate but we don't have a heading for that; we could include under Requirements as well. Benefits: as described. Pay: hourly range and additional compensation. Schedule: evening and weekend work may be required. We must not include boilerplate like EEO, equal opportunity, scam warning, etc. Also remove duplicated lines (like repeated sentence about accessing exterior/interior parts appears twice). We'll keep only once. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting that are not boilerplate. Let's extract substantive content: Company overview (About Greystar) maybe not needed for role but could be considered About the role? The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." The About Greystar is company info, not role. Could be considered part of About the role? Might be okay to include as a paragraph under About the role? But the heading "About the role" expects description of the role, not company. However we could still include company overview as a paragraph under About the role? Might be considered filler? The instruction: "Prefer a few substantive sections over many thin ones." It didn't forbid including company overview. But we should focus on role. The "About Greystar" is not about the role but could be considered background. Might be okay to include as a short paragraph under About the role? However the heading "About the role" maybe expects role description. I'd rather put the role summary under About the role, and maybe omit the company overview as it's not directly about the role. But we must preserve ALL substantive information; does that include company overview? The instruction says "Preserve ALL substantive information; do NOT invent or summarize away detail." That likely refers to the job posting content, not just role. So we should keep the company overview somewhere. Could we put it under a heading like "About the company"? Not allowed headings list. We could fold it into a short
under About the role or maybe under Responsibilities? Better to put it as a paragraph under About the role before the role summary. That seems acceptable. Now let's list all substantive points: - About Greystar: leading integrated global real estate platform, expertise in property management, investment management, development, construction services in institutional-quality rental housing. Headquartered in Charleston, SC. Manages/operates over $350B of real estate in >260 markets globally with offices throughout NA, Europe, SA, APAC. Largest operator of apartments in US, managing over one million units/beds globally. Across platforms, nearly $79B AUM, including over $34B development assets and over $36.5B regulatory AUM. Founded by Bob Faith in 1993 to become provider of world-class service in rental residential real estate business. Learn more at www.greystar.com. - Job Description Summary: This role supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community. - Job Description (detailed duties): * Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables. * Operates the property management software (Yardi/OneSite) and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system. * Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue. * Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed. * Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings. * Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements. * Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. * Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices. * Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed. * Assists with leasing activities to achieve the property’s revenue and occupancy goals by greeting visitors, qualifying prospects, conducting property tours and showing apartments when necessary. * Attends events and activities as necessary, ensuring they are completed professionally and on schedule and participates in outreach marketing efforts as necessary. * Evening and weekend work may be required. * Maintain confidentiality of pertinent personal information concerning residents and staff. * For California Only: The Assistant Community Manager or Leasing Manager must review all completed move in files prior to submission to the Community Manager for review and approval. - BASIC KNOWLEDGE & QUALIFICATIONS: * Bachelor’s degree in Business Management, Communications, or related field from an accredited college or university is preferred. * 1-3 years minimum of relevant experience in residence life and/or property management that demonstrates the application of community management, sales, marketing, and customer service background sufficient to assist in managing the day-to-day operations of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team. * Understanding of lease terms and lease enforcement, including collections. * Excellent written and verbal communication skills. * Detail-oriented and self-motivated with the ability to work independently and as a collaborative member of a team. - SPECIALIZED SKILLS: * Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions. * Incumbents must have valid driver’s license to drive a golf cart on property. * Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and documents. * Strong proficiency in using property management software (Yardi, OneSite, Entrata, etc.). - TRAVEL / PHYSICAL DEMANDS: * Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. * Incumbents must be able to physically access all exterior and interior parts of the property and amenities. * Incumbents must be able to physically access all exterior and interior parts of the community and amenities. (duplicate) * Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance. * Routine local travel may be required to make bank deposits, attend training classes, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. * Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. - Pay: * The hourly range for this position is $25.00 - $28.00. * Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. * Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. * Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. - Benefits: * Robust Benefits Offered*: Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. * Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. * Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. * For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. * 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). * 40