Assistant Community Manager - Broadstone Oliver

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally. As the largest operator of apartments in the United States, Greystar manages over one million units/beds globally and has nearly $79 billion of assets under management.

About the role

A leasing consultant executes the property’s marketing, leasing, event management, and renewal strategies to achieve occupancy, revenue, and resident retention goals by creating an exceptional living experience from first tour to long-term residency. As the first point of contact for prospective residents, you will guide them through the leasing process with professionalism, enthusiasm, and a deep understanding of the unique lifestyle our community offers. Beyond leasing, you’ll bring the community to life by supporting the planning and executing engaging events, fostering meaningful connections, and supporting a vibrant, active lifestyle for our residents.

Responsibilities

• Performs all sales and leasing activities to achieve the property’s revenue and occupancy goals, including greeting and qualifying prospects, conducting property tours, processing applications, credit screening, criminal background checks, preparing lease and move-in packages, and ensuring smooth resident move-in and lease signing.
• Collects pertinent information from prospective residents at move-in and records it appropriately.
• Stays informed about current market and competitor conditions, collaborates with teams/leadership, develops and implements marketing plans, and follows property policies related to concessions and specials to sustain occupancy.
• Designs and executes marketing activities and events to drive traffic, including resident referral and employer outreach programs, internet marketing tools, and other property-specific marketing plans.
• Uses on-site property management software to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and analyze critical demographic information.
• Ensures the property and show units meet company standards by inspecting tour paths, communicating maintenance needs, merchandising show units, and preparing the leasing office for daily activities.
• Follows up with prospects and new residents within 24 hours to ensure satisfaction through emails, thank-you notes, calls, or other contacts to finalize leasing decisions.
• Executes the property’s lease renewal program by preparing renewal letters, meeting with residents, and ensuring timely signing of renewal documents.
• Responds quickly and courteously to resident and client concerns, documents requests, and conveys them to appropriate individuals.
• Demonstrates customer service skills by treating residents, prospects, and guests with respect and addressing complaints sensitively.
• Attends community and networking events, aligns with local associations, and participates in outreach marketing to generate new business leads.
• Completes financial, administrative, and other reports as assigned.
• Assists the Lifestyle Coordinator with event setup as required.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in business, marketing, hospitality, or related field preferred.
• 1-3 years of relevant experience in sales, marketing, internet, and customer service, with the ability to resolve complaints and complete financial records.
• Demonstrated ability to read, write, and communicate effectively to comprehend legal documents, sell apartment features, and answer questions.
• Mathematical skills necessary to process sales conversions.
• Ability to apply sales skills, such as generating leads, conducting presentations, qualifying prospects, and closing sales.
• Valid driver’s license to drive a golf cart on property.
• Proficiency in word processing, spreadsheet, property management applications, and database management programs.
• Proficiency in using the internet for marketing, advertising, and sales-related tasks.
• Ability to adapt sales messages to specific markets and professionals.

Physical Demands

• Works in an office environment with frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant or hazardous.
• Must be able to physically access all exterior and interior parts of the property and amenities.
• Must be able to push, pull, lift, or maneuver weights of up to 25 pounds independently and 50 pounds with assistance.
• Must be able to stand for extended periods of time.
• Routine, local travel may be required for business meetings, market research, or other responsibilities.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Skills

• Ensures accountability by holding self and others to commitments.
• Action-oriented, taking on new opportunities with urgency and enthusiasm.
• Communicates effectively across multiple modes to address diverse audience needs.
• Customer-focused, building strong relationships and delivering customer-centric solutions.
• Makes timely, quality decisions to keep the organization moving forward.
• Interpersonally savvy, relating comfortably with diverse groups of people.
• Resilient, rebounding from setbacks and adversity.
• Resourceful, securing and deploying resources effectively.
• Adaptable, adjusting approach to shifting demands.
• Instills trust through honesty, integrity, and authenticity.

Benefits

• Competitive medical, dental, vision, disability, and life insurance benefits.
• Low (free basic) employee medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous paid time off: 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays, plus a birthday off after 1 year of service.
• Onsite housing discount at Greystar-managed communities (subject to availability).
• 6-week paid sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with company match up to 6% of pay after 6 months of service.
• Paid parental leave and lifetime fertility benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
• Charitable giving program and benefits.

Pay

Many factors go into determining employee pay within the posted range, including business requirements, prior experience, current skills, and geographical location. In addition to the base salary, this role may be eligible for bonus programs based on individual and company performance.