Assistant Community Manager - Bilingual (Spanish/English)

About the role

The Assistant Community manager serves as the strength and support of the property by assisting the Community Manager in administering and supervising the overall management of the property. The role of the Assistant Community Manager will include all functions related to multi-family property leasing, all functions related to multi-family property marketing, and all functions related to multi-family resident relations. Assists the Community Manager with the overall management of the property, including but not limited to all financial and accounting aspects. Reports to: Community Manager, Regional Property Supervisor and/or Regional Vice President. Supervises: Entire onsite staff during Community Manager’s absence.

Responsibilities

• Use the approved lease and credit reporting application.
• Process payments in accordance with company policy.
• Track late payments, apply late charges in accordance with company policy.
• Send out late notices and inform Property Manager in accordance with company policy.
• Handle NSF/returned checks in accordance with company policy.
• Follow-up on delinquencies and make all collections by the established close-out date.
• Process all evictions and proceed through the judicial system in accordance with company policy.
• Complete final account statements in accordance with company policy.
• Send all collection files to appropriate agency within thirty (30) days of move out.
• Assume Property Manager’s duties/authority in absence of immediate supervisor in accordance with company and property guidelines.
• All functions related to multi-family Property Leasing.
• All functions related to multi-family Property Marketing.
• All functions related to multi-family Resident Relations.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Knowledge and one (1) year of experience in multi-family property management.
• National Apartment Leasing Professional (NALP) preferred.
• Certified Occupancy Specialist (COS) preferred.
• Tax Credit Specialist (TCS) preferred.
• Housing Quality Standards (HQS) preferred.
• Uniform Physical Condition Standards (UPCS) preferred.
• LIHTC training preferred.

Skills

Multi-family leasing, accounting, marketing and customer service background or a combination of accounting skills/education with customer service experience. Supervisory skills sufficient to manage team members in the Community Manager’s absence. Must be able to read, write and communicate effectively. Ability to interact professionally with residents, vendors, contractors and clients. Mathematical skills are required. Proficiency in using office equipment, property management software(s), as well as Microsoft Office. Must have basic knowledge of Fair Housing Laws, OSHA Requirements, EEOC Laws, and Local, City and State Ordinances.